Regional Account Director

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.  

What this job involves: The individual will assume the lead role in the delivery of facilities management (FM) services. He / she will be the single point of contact for the client and will be responsible for:
• Ensuring a high level of client satisfaction, establishing, and managing the service delivery team, delivering key regional initiatives as well as ensuring consistency in processes, systems, and reporting
• Ensuring the efficient and consistent operation of all facility activities to meet contractual obligations with respect to the property portfolio in India.
Achieving client’s regional outsourcing objectives of service quality, cost savings, consistency, and risk management.

What your day-to-day will look like:

Client and Account Management

• Be the single point of contact for JLL's service delivery and as the escalation point in India

• Be accountable for the service delivery to meet the contractual obligations of JLL in India

• Manage relationships with key stakeholders in Bangalore, Mumbai, Gurgaon, and organize regular business review with them

• Develop and implement, together with the Regional Account Director, a business plan which meet client’s outsourcing and objectives for the account in India.
  

Contract Management

• Ensure the adherence to the contract.

• Be responsible for the achievement of the key performance indicators, service levels and other measures as contracted.

• Implement and manage the change control process.

• Manage the governance process for the account in India
  

Financial Management

• Assist client with the development of the property budgets and forecasts in accordance with the financial timetable.

• Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors’ targets (JLL plan)

• Meet the agreed growth targets for the account.

• Look for opportunities to cross-sell services.

• Responsible for collection of fees from client and tracking of outstanding payments. 
  

Operations

• Be responsible for the direct management of all resources involved in the delivery of services. e.g., recruitment, performance assessment etc.

• Actively manage the professional development of all direct reports.

• Prepare and implement a Succession Plan for the account.

• Be responsible for the implementation of technology systems to support service delivery. Ensure the required reporting from the systems.

• Develop and implement standard operating procedures and processes for the account.

• Develop, implement and manage all regional initiatives and programs for the account.

• Drive client specific initiatives such as savings targets, benchmarking and best practices.

• Source, transfer and implement best practices to the account.

• Drive regional consistency in the account e.g., in reporting, standard operating procedures, systems and HR practices.

• Establish consistency in the monthly reporting in each country.

• Take part in the development of the regional reporting to the satisfaction of the client.

Desired or preferred experience and technical skills: At least 10-15 years’ experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know-how of running a service delivery team.