Technical Delivery Manager
BT Group
Work from Office
Full Time
Min. 2 yearsJob Description
Technical Delivery Manager
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About the role
The Technical Delivery Manager manages team in the implementation of technical solutions from initial scope to delivery, ensuring adherence to roadmap, time and budget constraints.
What you’ll be doing
- Implements workstreams in full cycle delivery of commercial outcomes for technology developments and solutions.
- Identifies opportunities to resolve risks and issues relating to delivery and any impacts on related components or teams.
- Coordinates with a range of internal and external stakeholders to resolve issues, update on progress and achieve benefits.
- Coordinates with multiple complex medium sized technical deliveries or a single large technical delivery.
- Monitors all actions and activities, from scope to delivery, to ensure adherence to technical roadmap and time and budget constraints.
- Implements ways to improve team, process and service performance and suggest and implement changes to how the team operates.
- Implements the resolution of technical delivery problems and ensuring all parties involved are engaged in resolutions.
- Mentors and coordinates a diverse team to deliver medium-sized, technical projects within a specific domain which enable benefits for customers across a portfolio of projects.
- Engagement in improvement activities at both the local and community level
- Be part of a healthy, diverse and inclusive team.
Essential Skills / Experience
- Hold ITIL Foundation or similar certification and confidently display knowledge of incident management practice.
- Understand how incident management connects with change, problem, and other ITIL practices.
- Communicate clearly through professional verbal and written updates during incidents and coordination activities.
- Prioritise tasks effectively and collaborate well with internal teams and external partners.
- Demonstrate team management skills that support engagement, performance, and operational stability.
- Maintain a strong customer‑focused mindset to ensure helpful, timely, and professional service experiences.
- Demonstrate soft skills like proactivity, ownership and flexibility as part of professional maturity.
- Strong third-party management experience, especially as part of a complex delivery programme, including the effective management of risk.
- Ability to convert complex plans to a clear, update for senior stakeholders.
- Made decisions in ambiguous situations using incomplete information or differing opinions (eg divided team loyalties or unclear deliverables).
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
Experience Level
Mid LevelJob role
Job requirements
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