Technology Support Engineer

Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Microsoft Windows Server Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Title - Wintel Patching Lead (SCCM & Azure Update Manager)
Experience - 10+ Years

Role Summary
The Wintel Patching Lead will be responsible for end-to-end Windows Server patching, vulnerability remediation, and reboot governance across enterprise environments. The role requires deep hands-on expertise in SCCM, WSUS, and Azure Update Manager, along with strong architectural understanding to prevent unplanned outages, especially those caused by .NET cumulative updates and reboot orchestration.
This role also provides technical leadership and oversight to Wintel operations teams and acts as the final authority for patching standards, troubleshooting, and continuous improvement.
Key Responsibilities

Patching & Update Management
Own and govern Windows Server patching strategy across on-prem and Azure environments.
Lead patching operations using SCCM, WSUS, and Azure Update Manager.
Design and enforce reboot-safe patching workflows, especially for .NET cumulative and Windows OS updates.
Ensure patching aligns with approved maintenance windows and change management standards.
Eliminate unexpected / auto-reboots triggered by patching activities.

Vulnerability Management
Drive Windows vulnerability remediation in alignment with security and compliance requirements.
Partner with Security teams on vulnerability prioritization and remediation timelines.
Ensure accurate reporting of patched, pending-reboot, and exception-based systems.
Architecture & Governance
Act as Wintel Architect / SME for patching, update orchestration, and reboot control.
Define standardized GPOs, SCCM policies, and AUM configurations.
Review and optimize patching architecture to avoid tool overlap and conflicts.
Support audits (SOX, ISO, internal audits) with clear evidence and documentation.

Operational Leadership
Provide oversight and guidance to Wintel patching and L2/L3 support teams.
Lead RCA for patch-related incidents and recurring reboot issues.
Support critical incident scenarios (weekends / off-hours), including advisory decisions.
Drive automation and continuous improvement in patching processes.

Stakeholder Management
Engage with Infra leadership, Security, Application teams, and Site IT.
Communicate risks, dependencies, and patching outcomes clearly to management.
Provide inputs for MBRs, executive summaries, and risk assessments.

Technical Skills (Must Have)
Windows Server: 2012 R2 / 2016 / 2019 / 2022/2025
SCCM / MECM (Software Updates, ADRs, Client Settings, Maintenance Windows)
WSUS architecture and integration
Azure Update Manager (Maintenance Configurations, Guest Patching)
Windows Update GPOs and reboot management
.NET Framework & .NET cumulative update behavior
PowerShell scripting (patch validation, reporting, reboot detection)
Active Directory, Group Policy, DNS basics

Good to Have
SQL Server patching awareness and dependency handling
Azure IaaS / Hybrid environments
Automation exposure (PowerShell, runbooks)
Experience supporting 24 7 enterprise environments

Soft Skills
Strong decision-making during incidents
Excellent communication with leadership
Ability to challenge ineffective designs and propose better architectures
Mentoring and guiding teams toward operational maturity

Outcome Expectations
Zero unplanned reboots due to patching
Stable, predictable patching cycles
Improved vulnerability compliance
Reduced incidents linked to .NET and Windows updates
Audit-ready patching governance