Assistant Manager - Order Management - Pune - US Shift

Assistant Manager - Order Management - Pune - US Shift

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

• Display good communication skills in influencing and Leadership skills in delivering good partner and customer experience while interacting with the internal teams and customer
• Manages customer orders from inception to close; provides pricing and delivery information; enters orders into SAP, confirms orders and delivery dates and follows up on all customer orders and inquiries while adhering to standard operating procedures.
• Generates invoice corrections, submits corrective action requests and processes return authorizations.
• Maintain accurate customer records and update CRM systems with relevant information.
• Support, collaborate effectively with multiple teams across the business and communicate with the customers efficiently to deliver consistently high levels of service.
• Identify and escalate complex issues to appropriate departments while maintaining ownership until resolution.
• Collaborate with various teams across the business in identifying and giving resolutions to support tickets raised.
• Work independently and as part of the Customer Support team handling multiple projects simultaneously from start to finish
• Provide efficient and effective service to customers, ensuring all internal KPI’s are monitored and met. And that the question of the customers is answered politely or expectations are managed.
• Take full ownership and accountability of the customers, to ensure that their enquiry is fully answered or if appropriate escalated to the relevant department or partners
• Champions continuous improvement to drive efficiency and productivity through recognizing areas of potential improvements to enable a more efficient way of working.
• Correctly and systematically use all systems / tools and support provided by the organization according to the situations encountered in order to advise and service the customers.

 

Qualifications

Graduate

Experience Level

Mid Level