Deputy Manager - EIT

Deputy Manager - EIT

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

1. As IT project manager the person should govern Transitions as per standard Project Management methodology, provide accurate and timely delivery of the project and after the successful delivery of the project, provide BAU support, ensuring customer satisfaction. (EnAble / TAM framework of WNS)2. As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to not only to IT but also to business audiences. You should also be results-driven and aspire to achieve specific goals.3. Build strong customer relationships, especially with Internal and client Operating leads 4. Build relationships with key customer CX stakeholders and sponsors5. Ability to address all the technical and relevant queries on time; Analyze customers’ needs and suggest the appropriate solution to meet their requirements6. Able to manage multiple Accounts from solution design, integration, execution, production7. Strong knowledge of project methodology and its life cycle.8. Liaise and create synergies with the various functions within enterprise IT and non EIT 9. Defines resources and schedule for project/program implementation. 10. Create strategies for risk mitigation and contingency planning. 11. Efficiently identifies and solves project issues and conflicts. 12. Design and maintain technical and project documentation. 13. Strong organizational, presentation, and customer service skills. 14. Front end internal and client auditsTechnical Understanding1. Possesses strong understanding in the areas of technology - networking, server, desktop, information Security architectures.2. Maintains awareness of new and emerging technologies and the potential application on client engagements.3. Strong analytical and problem-solving skills4. Good understanding of service delivery, incident & problem management; SLA and performance measurement5. Good at technical writing Communication1. Effective communication skills, both verbal and written, speak in business-friendly language 2. Facilitates team and client meetings effectively. 3. Holds regular status meetings with Operations team for various accounts responsible for; Communicate the progress to both internal and external stakeholders 4. Keeps core and Operations team well informed of changes within the account.5. Effectively communicates relevant information to superiors. 6. Resolves and/or escalates issues in a timely fashion for all Severity incidents. 7. Understands how to communicate difficult/sensitive information tactfully.Client Management1. Manages day-to-day client interaction in BAU and Transition phase. 2. Sets and manages client and Operations expectations. 3. Communicates effectively with clients to identify needs and evaluate alternative business solutions. 4. Ability to gasp customers’ needs and suggest timely solutions5. Continually seeks opportunities to increase customer satisfaction and deepen client relationships. 6. Builds a knowledge base of solution designed and implemented.Qualifications for IT Project Manager – Program Manager1. Bachelor's degree in engineering, Technology or related field. 2. Proven work experience as a technical account manager or service delivery manager with domain knowledge of Travel, BFSI, Utilities or any other specific3. Minimum 5-8 years of IT Service Delivery or IT Operations Management experience.4. A listener who is customer-oriented and attentive to their needs 5. ITIL Certification 6. CCNA or equivalent preferred7. PMP (Project Management Professional) /Prince 2 Certification or equivalent preferred. 8. Understanding of Cloud Technolgy preferred9. Keen interest in Digital / AI etc technology preferred.

Qualifications

Any Graduate

Experience Level

Mid Level