Associate Director, CRM Product Management & Business Analysis

Associate Director, CRM Product Management & Business Analysis

Job Description Summary

Novartis is on a mission to transform medicine and improve lives worldwide. As a global leader in healthcare, we leverage advanced technology, data, and digital capabilities to deliver patient-centric solutions, enhance customer engagement, and drive innovation. Within this context, the US CRM organization plays a critical role in shaping the transformation to a next-generation Customer360 operating model.

The Associate Director, CRM Product Management & Business Analysis serves as a strategic partner to CRM Product Leadership, helping translate business priorities into scalable solutions, structured workstreams, and execution-ready outcomes. The role combines product management, business analysis, stakeholder engagement, and delivery leadership to ensure complex business needs are transformed into practical, high-quality solutions that deliver measurable value.

In addition to supporting business and product initiatives, the Associate Director provides leadership to a Hyderabad-based team of business analysis and product enablement professionals, driving consistency in ways of working, requirement quality, delivery readiness, stakeholder collaboration, and operational excellence. The role acts as a key bridge between business stakeholders, product leadership, technology teams, and delivery organizations to ensure successful execution of strategic CRM priorities.

Job Description

Key Responsibilities:

Essential Requirements:

• 11+ years of experience in product management, business analysis, consulting, digital transformation, CRM enablement, or related disciplines.
• Proven success leading teams responsible for business analysis, requirements management, process improvement, and delivery readiness.
• Experience working in agile and product-oriented delivery environments.
• Strong stakeholder management skills with the ability to influence across functions and organizational boundaries.
• Experience supporting CRM, customer engagement, digital, data, or enterprise platform initiatives.
• Experience working with global stakeholders and distributed teams.
• Strong analytical, communication, and problem-solving capabilities.
• Experience in healthcare, pharmaceuticals, or regulated industries is desirable.

Desirable Requirement :

• Bachelor’s degree in business, technology, life sciences, engineering, or a related field is required; MBA or relevant master’s degree preferred

Commitment to Diversity & Inclusion

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and accommodation

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Skills Desired

Cross-Functional Collaboration, Customer Engagement, Customer Insights, Data Analytics, Digital Marketing, Market Research, Media Campaigns, Product Marketing, Stakeholder Engagement, Stakeholder Management, Team Leadership, Waterfall Model

Experience Level

Mid Level