Director - Capability

Director - Capability

Company Description

 

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

 Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

About the Role

We are seeking an experienced and visionary Director – Travel & Hospitality (T&H) Capability with deep expertise in the travel & hospitality industry preferably in airline, commercial ecosystem and modern airline retailing. The role focuses on creating and driving industry solutions, advisory, AI enablement, strengthening capability offerings, innovation across airlines, hospitality, and allied travel segments.

Key Responsibilities

• Lead some of the T&H capability growth programs through solution design, modernization, and innovation.

• Drive airline commercial transformation across NDC, Offer-Order journeys, Revenue Management, Revenue Accounting, and Distribution.

• Collaborate with clients and account teams to identify business pain points and design digital solutions.

• Continuously monitor T&H industry trends and identify solution opportunities including industry whitespaces for formulating and proposing solution

• Steer some of the key T&H solutions from inception to deployment as an SME and solution owner.

• Champion agile and product thinking; prior product owner/manager experience is a plus.

• Connect industry trends with AI and emerging tech to identify high-impact use cases.

• Provide thought leadership and represent the organization in client and industry forums.

Qualifications

Required Experience & Skills

• 15+ years in Travel & Hospitality, preferably in airline commercial and retailing transformation.

• Strong knowledge of NDC, Offer-Order systems & processes, Modern Airline Retailing, GDS, revenue management, and booking ecosystems. Good to have experience in the one or more other areas like Revenue accounting, flight/crew operations, airport operations.

• Proven experience in large digital programs integrating legacy and next-gen systems.

• Exposure to hospitality, cruise, or ground transport domains desirable.

• Bachelor’s/Master’s in Engineering, Business, or related field.

Experience Level

Executive Level