Lead Application Support Engineer
DTCC Enterprise Services India Private Limited
Work from Office
Full Time
Min. 6 yearsJob Description
Lead Application Support Engineer
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
Your Primary Responsibilities:
- Verify analysis performed by team members and implement changes required to prevent reoccurance of incidents
- Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed
- Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
- Collaborate with internal teams to provide answers to application issues and escalate to as needed
- Validate and submit responses to requests for information from onging audits
- Review and Execute Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
- Identify and implement automation opportunities to reduce manual effort associated with application monitoring
- Partner with development teams to provide input into the design and development stages of applications
- Execute the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
Qualifications:
- Minimum of 6 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
- • Minimum 5 years of experience in application production support and team management
• Knowledge of system administration – system configuration management, resource sharing, operating system fundamentals
• Knowledge on application support – basic programming skills, log reading and analysis
• Experience in multiple platforms (Operating systems – UNIX, Linux, Windows, VMWare)
• Understanding of different technologies and applications:
• Networking and Storage technologies – TCP/IP, EMC, NetApp, HP, Cisco
• Database – Oracle, Sybase, MS SQL, DB2, Greenplum, Snowflake
• Middleware technologies – WebSphere Application Server, WebSphere MQ, Java, JRE, Nutanix.
• Knowledge on Mainframe Platform and should be familiar with Cobol, JCL, DB2, CICS
• Should have knowledge on MQ tool, Fileaid for DB2, SPUFI, CA View, Service now
• Clustering technologies – Veritas, Red Hat, and VMWare vSphere
• Cloud Computing – AWS, CloudWatch, Cloud Formation, Azure
• Programming and scripting – ability to establish automation, write scripts (Perl, Python, Chef, Puppet) or implement system solutions
• General knowledge of industry principles and new technologies like cloud computing, virtualization, etc.
Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
Learn more about Clearance and Settlement by clicking here.
Experience Level
Senior LevelJob role
Job requirements
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