Investigator Support Coordinator I - QE (Quality Events) role

Investigator Support Coordinator I - QE (Quality Events) role

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp is seeking a Investigator Support Coordinator I – Quality Events (QE)  to join our team at Brigade Twin Towers, 7th Floor, Apex Block, Bangalore, Karnataka.

Work Schedule

Rotational shift - AM (5:30 AM-2:30 PM)/GS (10 AM-7 PM)/PM (2 PM-11 PM) IST home/office based.

Night shift – Home based.

5 days of working (Monday to Friday)

Job Responsibilities

• Prioritize patient safety in all daily activities and promptly escalate patient safety concerns in accordance with established procedures.
• Follow applicable departmental Standard Operating Procedures (SOPs), Work Instructions, and Quality Management System requirements.
• Review, track, and resolve queries and issues within defined timelines.
• Complete required training within established timelines and maintain training records.
• Support end-to-end management of Quality Events (QEs), including triage, investigation, documentation, stakeholder coordination, and closure.
• Maintain accurate and compliant quality, project, and technical documentation.
• Perform quality checks to ensure accuracy, completeness, and compliance of work performed.
• Collaborate with cross-functional teams to understand business processes and support effective Quality Event investigation and resolution.
• Coordinate with stakeholders to identify root causes, implement corrective actions, and drive timely QE closure.
• Escalate quality concerns, risks, delays, and unresolved issues as appropriate.
• Support continuous improvement initiatives to enhance quality, compliance, and operational efficiency.
• Perform other duties as assigned by management.

Minimum Qualifications

• Bachelor’s degree in science.

Preferred Qualifications

• 1 year and more experience in quality operations, laboratory operations, customer support, or healthcare-related functions.
• 1 year of experience in a QC role
• Master’s degree in science.

Additional Job Standards

• Demonstrate ability to organize work and communicate effectively.
• Experience in handling quality events, investigations, or documentation-based workflows.
• Strong attention to detail and commitment to accuracy.
• Ability to collaborate effectively with cross-functional teams.
• Ability to deliver consistent high-quality work.
• Ability to manage multiple priorities and meet timelines.
• Ability to use computers and departmental tools/systems effectively.
• Strong communication, organizational, and analytical skills.
• Ability to work accurately in a fast-paced, quality-driven environment.
• Proficiency in computer operations and Windows-based applications.
• Work may be performed remotely or on-site based on business needs.
• Prolonged periods of computer-based work.
• May support multiple projects simultaneously requiring effective prioritization.
• Rotational shifts and overtime may be required.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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Experience Level