F&A Senior Admin Assistant

This position performs general administrative responsibilities including preparation of reports using various software packages, compilation of information from various sources, and handling small scale projects. This position performs general office duties that may include word processing, data entry, auditing documents, answering phones, distributing mail, reserving conference rooms, coordinating meetings and other duties as assigned. This position may deal with confidential material on a regular basis.

Skills Required:

 Strong in depth Manual Billing and Incentives knowledge.
 Excellent written and verbal communication skills
 To work on own initiative as well as part of a team
 Able to prioritize workloads
 Attention to detail
 Ability to work to deadlines
 Must be customer focused
 Knowledge of MS Office

Job Duties and Responsibilities:

 Quality checks the work processed by the Admin.
 Capture all Internal and External errors and provide feedback to the staff timely.
 Identify training areas and coordinate with the Supervisor for the necessary trainings
 To comply with UPS policies, Data security, and SOX compliance related policies
 Monitor workflow to plan work schedule as per the SLA requirement and the volume.
 Conduct Monthly Product Knowledge test for the entire team.
 Follow up with Countries to get the resolution.
 Ad hoc billing requests from Countries.
 Any other tasks or duties assigned by the Team Lead, Supervisor or Manager as per the process requirement.