Manager

Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great  Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce  and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.  Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Data, Reporting & Operations Management (DROM) Data & Modeling team drives operational excellence across Global Operations by ensuring data integrity, model governance, and actionable insights. We combine advanced analytics, forecasting, and control frameworks to enable fact-based decision-making and operational transparency.​

Job Description

This role leads complex analysis and analytical product development to minimize loss exposure and elevate the customer experience at scale for Data & Modeling team. The experienced Senior Data Analyst & Developer sets the vision for data-driven decisioning within Global Operations owning the analytics roadmap, establishing governance and quality standards, and influencing enterprise policy and segmentation strategies to produce optimal results. You will leverage PowerShell, JavaScript, Alteryx, Python, SQL, Tableau and other approved relational databases to design scalable automation, drive operational performance and guide long-term strategy. This role partners closely with Product Management to ensure reporting standards, controls, and enterprise governance are not only met but consistently exceeded. You’ll act as a thought leader, coach, and trusted advisor to peers, clients and executive management, balancing short-term delivery with long-term platform and data product resilience.

Responsibilities:

Strategy & Thought Leadership

• Define and own part of the analytics strategy and roadmap; align priorities to business outcomes and risk appetite.

• Establish and champion data governance, quality, and control frameworks; ensure audit readiness and model risk considerations are embedded in solutions.

• Translate enterprise goals into measurable KPIs; drive adoption, usage, and value realization across functions.

• Identify and evaluate emerging tooling (within Bank-approved technologies) to improve scalability, performance, and cost effectiveness.

Product & Delivery Leadership

• Lead the design, development, and operational ownership of reporting suites and dashboards; drive standardization across team.

• Architect and enforce coding standards, peer reviews, change impact practices, and documentation that enable reliable, repeatable delivery.

• Prioritize a portfolio of initiatives; apply intake triage, sequencing, and dependency management to meet established timelines.

• Champion scalable solutions; modernize legacy processes into resilient, sustainable data products.

Risk, Performance & Decisioning

• Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs with clear decision frameworks and control points.

• Performs complex analysis of operational data, staffing data, financial data, and portfolio trends to improve portfolio risk, profitability, forecasting accuracy, and operational performance and socializes insights with executive-ready narratives.

• Leads coordination of the production of product performance reports and updates for senior management including scenario analysis, sensitivity testing, and forward-looking risk mitigations.

• Evaluate data to assess potential risk and create proactive mitigation strategies, escalation process and remediation plans.

Stakeholder & Change Leadership

• Serve as the primary analytics liaison to Product Management and senior leadership; influence outcomes through data-backed storytelling.

• Drive cross-functional change management, ensuring business readiness, training, and adoption for new dashboards, metrics, and processes.

• Facilitate governance forums and decision gates; ensure alignment to enterprise policy, regulatory requirements, and control frameworks.

People Development & Culture

• Coach, mentor, and upskill other analysts and developers within GORA; foster a culture of curiosity, ownership, and continuous improvement.

• Lead communities of practice for analytics engineering and visualization; codify best practices and reusable assets.

• Model inclusive collaboration; create psychological safety for ideation, peer review, and constructive challenge.

Requirements:

Education: Bachelor’s in Analytics, Data Science, Computer Science, or equivalent experience.

• Certifications: Agile/Scaled Agile methodology (Scrum, SAFe);  (preferred)

Experience Range: 5+ years in a Development, Data Analytics, Automation

Foundational Skills

• 5+ years in Data Analytics, Process/Project Management or a similar role in the financial services industry; proven leadership of cross-functional analytics initiatives.

• Demonstrated ability to define standards and enforce governance across reporting, documentation, and audit requirements.

• Talent for combining business acumen with analytical rigor; interpret large datasets, synthesize multiple analyses, and translate into actionable executive insights.

• Ability to manage multiple priorities and complex portfolios; apply prioritization frameworks to meet delivery commitments.

• Advanced oral and written communication; influence outcomes across diverse stakeholder groups and leadership levels.

• Proficient in independent work and team leadership; drive on-time delivery with precision and accountability.

• Create, review, and monitor requirement documents to support repeatability, business continuity, governance, audit requirements and maintain versioned artifacts.

• Stay current with the latest developments in Bank of America-approved software and applications; assess fit-for-purpose against enterprise standards.

• Expert in 4 or more of the following:

  • JavaScript

  • Tableau (including governance, permissions and performance optimization)

  • PowerShell

  • SQL (query optimization, data modeling and controls)

  • Alteryx (Server workflows, scheduling and governance)

  • Python (packaging, testing and reproducibility)

  • PowerQuery

  • Nintex

  • PowerApps

  • MicroSoft Power Apps

• Strategic & Analytical Thinking: Systems-level thinking, hypothesis-driven analysis, and portfolio-level prioritization.

• Executive Storytelling & Influence: Clear narratives that connect insights to outcomes; strong negotiation and alignment skills.

• Collaboration & Stakeholder Management: Builds trust across product, operations, risk, and technology; manages competing priorities.

• Change Leadership: Guides teams through adoption of new tools, metrics, and processes; reduces friction and ensures readiness.

• Coaching & Mentorship: Develops talent, conducts thorough code/analysis reviews, and encourages learning culture.

• Problem Solving & Critical Thinking: Frames complex problems, tests assumptions, and validates outcomes with controls.

• Innovation & Continuous Improvement: Identifies opportunities for automation, reusability, and pattern standardization.

Desired Skills

• Bachelor’s in Analytics, Data Science, Computer Science, or equivalent experience.

• Knowledge of Agile/Scaled Agile methodology (Scrum, SAFe); experience as a Product Owner or Delivery Lead is a plus.

• Business understanding of Global Operations, including risk frameworks, operational efficiency, and customer experience drivers.

• Experience with data governance frameworks, control testing, and audit readiness; familiarity with model risk and policy impacts.

• Lean Six Sigma or process excellence credentials: track record of measurable efficiency gains in operations analytics.

• Experience administering Tableau Server / Alteryx Server and managing enterprise content lifecycles.

Work Timings: 12:30 PM – 9:30 PM (need to be flexible)

Job Location: Mumbai/ Chennai/Gift

Experience Level

Mid Level