Service Management Practitioner

Service Management Practitioner

Project Role : Service Management Practitioner
Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.
Must have skills : Incident Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Service Management Practitioner, a typical day involves supporting the delivery of various programs, projects, or managed services by ensuring smooth coordination and effective communication among involved parties. This role requires managing contracts and shared services to maintain alignment with organizational goals. Building and nurturing strong relationships with key stakeholders and sponsors is essential to secure their commitment and drive the strategic agenda forward. The position demands proactive engagement across multiple teams to facilitate seamless project execution and service delivery.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify process improvements that enhance service delivery and operational efficiency.
- Facilitate communication and coordination between cross-functional teams to ensure project milestones are met.
- Mentor junior team members to support their professional growth and integration within the team.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Incident Management.
- Strong analytical and problem-solving abilities to effectively address and resolve incidents.
- Excellent communication skills to liaise with stakeholders and coordinate across teams.
- Experience in contract management and shared service coordination.
- Ability to manage multiple priorities and work collaboratively in a dynamic environment.
- Skilled in stakeholder relationship management to maintain high levels of engagement and commitment.

Additional Information:
- The candidate should have minimum 5 years of experience in Incident Management.
- This position is based at our CODC1A - SEZ location.
- A 15 years full time education is required.