Debt Recovery Agent

Job Title: Debt Recovery ExecutiveDepartment: Recovery / Collection

Location: Agra

Experience: 0–3 Years

Employment Type: Full-Time

• Job ResponsibilitiesContact customers through phone calls and field visits for pending loan/EMI payments.
• Follow up with customers for timely payment and overdue recovery.
• Explain outstanding amounts, payment options, and repayment schedules to customers.
• Maintain regular follow-up with overdue and delinquent accounts.
• Visit customer locations when required for payment collection.
• Maintain accurate records of customer interactions and payment status.
• Achieve monthly recovery and collection targets.
• Submit daily/weekly collection reports to the reporting manager.
• Handle customer queries professionally and resolve basic payment-related issues.
• Follow company policies and ethical recovery practices.
• Required SkillsGood communication and convincing skills.
• Negotiation and customer-handling skills.
• Basic knowledge of loan/EMI recovery.
• Target-oriented and self-motivated.
• Good follow-up and time-management skills.
• Basic knowledge of MS Office/Excel and mobile applications.
• Willingness to travel for field recovery.
• Ability to work under pressure and meet collection targets.
• EligibilityMinimum 12th Pass; Graduate preferred.
• Freshers can apply if they have good communication skills.
• Experience in loan recovery, collection, telecalling, or field work will be an advantage.
• Key Performance Indicators (KPI)Monthly collection/recovery target achievement.
• Number of successful customer follow-ups.
• Reduction in overdue accounts.
• Timely reporting and documentation.
• Customer handling and professional conduct.