Telecalling Executive

Job Description: Telecommunications Executive

Job Title: Telecommunications Executive

Department: Sales / Business Development

Industry: Medical Equipment, Healthcare Devices & Consumables

Job Summary

We are looking for a Telecommunications Executive to handle professional communication with clients, vendors, suppliers, hospitals, healthcare organizations, and other business partners. The role primarily involves making and receiving calls, coordinating requirements, following up on quotations and orders, and maintaining strong business relationships.

The ideal candidate should have excellent communication skills, a professional telephone manner, and the ability to confidently communicate about medical equipment, devices, healthcare consumables, and disposable products.

Key Responsibilities

* Make outbound calls to existing and potential clients, vendors, and suppliers.

* Receive and respond to incoming calls professionally.

* Communicate with hospitals, clinics, laboratories, healthcare professionals, vendors, and distributors.

* Follow up with clients regarding product requirements, quotations, orders, deliveries, and payments.

* Coordinate with vendors regarding product availability, pricing, quotations, and delivery schedules.

* Understand client requirements and communicate them accurately to the concerned team.

* Maintain regular communication and follow-ups with customers and vendors.

* Provide basic information about medical equipment, devices, healthcare consumables, and disposables.

* Maintain records of calls, enquiries, follow-ups, and customer/vendor communications.

* Coordinate internally with sales, purchase, logistics, and management teams.

* Build and maintain positive professional relationships with clients and vendors.

* Handle customer queries and complaints professionally and escalate issues when required.

* Support the sales and business development team through effective telephone communication and follow-up.

Required Skills

* Excellent verbal communication and telephone etiquette.

* Good interpersonal and relationship-building skills.

* Confident, polite, and professional communication style.

* Good follow-up and coordination skills.

* Ability to communicate clearly with multiple stakeholders.

* Basic knowledge of MS Office, email, WhatsApp, and other communication tools.

* Good organizational and time-management skills.

* Ability to maintain accurate records and follow up on pending matters.

* Willingness to learn about medical equipment, devices, consumables, and disposables.

Experience

* Experience: 1–3 years in telecalling, customer service, sales coordination, vendor coordination, healthcare, medical equipment, or a related field.

* Freshers with excellent communication skills may also be considered.

Preferred Candidate

A candidate with experience communicating with hospitals, doctors, medical suppliers, distributors, clinics, laboratories, or healthcare organizations will be preferred.

Working Objective

The primary objective of this role is to ensure smooth, timely, and professional communication between the company, its clients, vendors, and business partners, while supporting sales, purchasing, and customer relationship activities.