Inside Sales Executive

Job Description:

Position: Inside Sales Executive

Department: Sales

Experience: 2–5 years preferred

Employment Type: Full-time

Location: [AHMEDABAD]

Job Summary

We are looking for a result-oriented Inside Sales Executive to handle inbound enquiries, generate sales opportunities, follow up with potential customers, and convert leads into successful business. The candidate should have excellent communication, negotiation, and customer-handling skills.

• Key Responsibilities
• Handle incoming customer enquiries through phone calls, WhatsApp, email, website, IndiaMART, TradeIndia, and other online platforms.
• Contact potential customers, understand their requirements, and provide suitable product/service information.
• Follow up regularly with leads and prospects to convert enquiries into sales.
• Prepare and share quotations, proposals, and product information with customers.
• Maintain proper records of enquiries, follow-ups, quotations, and sales in CRM/Excel.
• Coordinate with the production, technical, purchase, logistics, and accounts teams to ensure smooth order processing.
• Build and maintain strong relationships with existing and potential customers.
• Identify opportunities for repeat sales, upselling, and cross-selling.
• Achieve assigned monthly and quarterly sales targets.
• Monitor lead status and ensure timely follow-up on every qualified enquiry.
• Handle customer objections professionally and negotiate pricing and commercial terms when required.
• Collect customer feedback and communicate important requirements to the relevant internal teams.
• Prepare regular sales reports for management.
• Required Skills
• Excellent verbal and written communication skills.
• Strong sales, negotiation, and convincing abilities.
• Good customer relationship management skills.
• Strong follow-up and lead-conversion skills.
• Basic knowledge of MS Excel, Word, email, WhatsApp, and CRM software.
• Ability to understand customer requirements and recommend appropriate solutions.
• Target-oriented and self-motivated approach.
• Ability to work under pressure and meet deadlines.
• Preferred SkillsExperience in B2B/industrial/product sales preferred.
• Experience
• handling leads from IndiaMART and TradeIndia will be an advantage.
• Knowledge of digital marketing and online lead generation is an added advantage.
• Experience with CRM and sales reporting tools preferred.
• QualificationsBachelor's degree in Business Administration, Marketing, Commerce, or a related field preferred.
• Candidates with relevant inside sales experience may also be considered.
• Key Performance Indicators (KPIs)Monthly sales/revenue achieved.
• Lead-to-customer conversion rate.
• Number of qualified leads handled.
• Follow-up effectiveness.
• Response time to customer enquiries.
• Number of new customers acquired.
• Repeat orders and customer retention.
• Achievement of monthly/quarterly sales targets.

Salary₹[Salary Range] per month + performance-based incentives, depending on experience and skills.

Ideal CandidateThe ideal candidate should be confident, energetic, target-oriented, and excellent at customer communication and follow-up. The candidate should have the ability to turn enquiries into sales and build long-term customer relationships.