Receptionist

JOB DESCRIPTION

Receptionist

Location: Jagatpur, Ahmedabad

Employment Type: Full-Time

Position Summary

We are looking for a receptionist to be the first point of contact at our Experience Centre. The role involves warmly welcoming visitors, managing front-desk operations, handling calls and enquiries, and ensuring every guest has a smooth, well-coordinated experience from arrival to departure.

Key Responsibilities

Front Desk & Guest Handling

•      Greet and welcome all visitors, guests, and clients in a warm, professional manner as they arrive at the Experience Centre.

•      Register visitor details and route guests to the relevant sales/marketing team member promptly.

•      Maintain the reception area so it is neat, presentable, and reflective of the brand at all times.

•      Offer refreshments to guests and coordinate with the pantry/hospitality team as needed.

Calls, Enquiries & Scheduling

•      Answer and direct incoming calls, take accurate messages, and respond to walk-in and phone enquiries.

•      Schedule and coordinate visitor appointments, site visits, and meetings with the sales team.

•      Maintain a visitor log and daily footfall records for reporting purposes.

Administrative Support

•      Assist with basic administrative tasks such as courier handling, mail sorting, and stationery/collateral stock at the front desk.

•      Support the Facility & Hospitality Manager with day-to-day coordination and event/visitor logistics.

•      Maintain brochures, marketing collateral, and forms at the reception in an organized, ready-to-use manner.

•      Report any facility, cleanliness, or maintenance issues to the Facility & Hospitality Manager promptly.

Requirements

•      Graduate in any discipline; prior experience as a receptionist/front-desk executive preferred (hospitality, real estate, or premium retail background is a plus).

•      Excellent communication skills in English, Hindi, and Gujarati.

•      Pleasant, presentable, and guest-first personality with strong etiquette.

•      Basic computer proficiency (MS Office, email, visitor management tools).

•      Well organized, punctual, and able to multitask calmly during busy walk-in periods.

What We're Looking For

Someone who sets the tone for every visitor's first impression – polished, attentive, and genuinely welcoming, while keeping the front desk organized and running smoothly.