Technical Support Executive

We are seeking a skilled and client-focused HRMS and Payroll Software Support Executive to provide exceptional support to our clients. The ideal candidate will have strong communication skills, advanced Excel proficiency, and a collaborative attitude. This role involves resolving client queries, assisting with software operations, and ensuring seamless functionality of HRMS and payroll systems.

Key Responsibilities

Client Support and Communication

• Act as the first point of contact for client inquiries regarding HRMS and payroll software.
• Provide clear and effective solutions to client issues via email, phone, and remote support.

Technical Assistance

• Guide clients in using software features and troubleshooting technical challenges.
• Ensure timely resolution of issues to maintain client satisfaction.
• Advance Excel – V lookup, if condition, formula

Data Analysis and Reporting

• Utilize advanced Excel skills to analyze, validate, and manage client data.
• Generate customized reports as per client requirements.

Documentation and Email Drafting

• Draft professional emails to communicate solutions, updates, and follow-ups.
• Maintain accurate records of client interactions and solutions provided.

Collaboration and Teamwork

• Work closely with internal teams to escalate and resolve complex issues.
• Share insights and feedback to enhance software functionality and client experience.