Customer Support Executive

BPO Voice Process – Customer Support ExecutiveJob Title: Customer Support Executive – Voice Process

Department: Customer Service / BPO

Employment Type: Full-Time

Experience: 0–5Years

Location: [Location]

Work Mode: Work From Office (WFO)

Shift: Rotational Shifts / Night Shifts, as applicable

Job SummaryWe are hiring enthusiastic and customer-focused Customer Support Executives for our Voice Process team. The candidate will be responsible for handling customer calls, understanding queries, providing appropriate resolutions, and ensuring a positive customer experience.

Freshers with good communication skills are welcome to apply.

• Key ResponsibilitiesHandle inbound and/or outbound customer calls professionally.
• Understand customer queries and provide accurate and timely resolutions.
• Maintain excellent customer service and communication standards.
• Follow defined processes, SOPs, quality guidelines, and escalation procedures.
• Record and update customer interactions accurately in CRM/system.
• Escalate complex issues to the appropriate team when required.
• Handle customer complaints with patience and a customer-first approach.
• Achieve defined productivity, quality, AHT, CSAT, and other process targets.
• Work effectively as part of a team and contribute to overall business goals.
• Eligibility & Requirements12th Pass / Graduate in any discipline.
• Freshers and experienced candidates can apply.
• Excellent verbal communication skills.
• Good listening and problem-solving abilities.
• Basic computer knowledge and typing skills.
• Customer-oriented attitude with good interpersonal skills.
• Comfortable working in rotational/night shifts, depending on the process.
• Candidates should be comfortable working from office.

Key SkillsVoice Process | BPO | Customer Support | Customer Service | Call Handling | Communication Skills | English Communication | Problem Solving | Active Listening | CRM | Inbound Calls | Outbound Calls

• What We OfferCompetitive salary and performance incentives.
• Training and professional development.
• Career growth opportunities.
• Supportive work environment.
• Employee benefits as applicable.
• Opportunities to work with reputed domestic/international clients.

Selection ProcessHR Screening → Communication/Voice Assessment → Operations Interview → Final Selection