Front Office Executive

Job Summary

We are looking for a responsible and customer-focused Front Office Executive to manage the front desk, handle customers, maintain the store, and support day-to-day store operations. The candidate should have good communication skills, basic computer knowledge, and the ability to handle basic customer escalations professionally.

Key Responsibilities

• Opening & Closing: Ensure the store is opened and closed on time and all opening/closing procedures are completed properly.
• Customer Handling: Welcome customers, understand their requirements, provide basic assistance, and ensure a positive customer experience.
• Stock Maintenance: Maintain basic stock records, monitor inventory, and coordinate for stock updates or requirements.
• Store Maintenance: Ensure the front office and store are clean, organized, and properly maintained.
• Basic Escalation Handling: Handle basic customer concerns professionally and escalate complex issues to the appropriate senior/team member.
• CRM Management: Use basic CRM tools for customer entries, updates, service-related information, and follow-ups.
• System Knowledge: Perform basic computer and system-related tasks such as data entry, email, documentation, and maintaining records.

                                                                             Skills & Requirements

• Good communication and customer-handling skills.
• Basic knowledge of CRM tools and computer systems.
• Good organizational and coordination skills.
• Ability to handle basic customer escalations.
• Prior experience in front office, retail, customer service, or store operations will be preferred.