Housekeeping & Facilities Lead

Roles & Responsibilities – Housekeeping & Facilities Lead

As a Housekeeping & Facilities Lead, you shall be responsible for overseeing overall housekeeping operations, facility management, equipment maintenance, and operational upkeep across company premises, outlets, kitchens, offices, storage areas, staff accommodations, and other assigned locations.

Your responsibilities shall include, but are not limited to, the following:

1. Housekeeping Operations

• Supervise daily housekeeping activities across cafés, bakeries, kitchens, offices, washrooms, storage areas, dining spaces, and common areas.
• Ensure deep-cleaning schedules and sanitation standards are maintained in accordance with company policies and food safety guidelines.
• Conduct regular cleanliness inspections and hygiene audits.
• Monitor housekeeping consumables, cleaning chemicals, and stock availability.
• Maintain and verify all housekeeping checklists, including:
• Opening & closing cleaning records
• Washroom cleaning logs
• Kitchen hygiene checklists
• Dining area cleaning records
• Garbage disposal logs
• Deep-cleaning trackers
• Sanitation records
• Pest-control monitoring sheets

2. Equipment Maintenance Management

• Monitor cleanliness, upkeep, and preventive maintenance of bakery, kitchen, and café equipment.
• Coordinate servicing and repair activities for operational equipment.
• Ensure all machinery and utility systems function safely and efficiently.
• Maintain records related to:
• Oven maintenance
• Refrigeration temperature logs
• AC servicing
• Electrical equipment inspections
• Generator/UPS maintenance
• Fire safety cylinder checks
• Preventive maintenance schedules

3. Building & Facility Maintenance

• Oversee the maintenance and upkeep of all company facilities and infrastructure.
• Coordinate plumbing, electrical, carpentry, painting, pest-control, civil work, and vendor-related maintenance activities.
• Ensure all outlets and operational areas remain functional, safe, clean, and guest-ready at all times.
• Maintain facility inspection records, including:
• Fire safety checks
• CCTV and security monitoring
• Lighting inspections
• Wall/floor repair tracking
• External cleaning
• Façade maintenance
• Common-area inspections

4. Duty Allocation & Team Supervision

• Assign daily operational duties to housekeeping staff based on business requirements.
• Manage manpower allocation across shifts and locations.
• Monitor attendance, punctuality, discipline, grooming, and staff performance.
• Conduct training sessions for housekeeping staff on SOPs, hygiene standards, cleaning procedures, and workplace safety.
• Maintain:
• Shift handover records
• Area-wise cleaning responsibilities
• Emergency duty assignments
• Staff performance review reports

5. Rostering & Shift Planning

• Prepare weekly and monthly duty rosters for housekeeping staff.
• Manage weekly offs, leave planning, overtime coordination, and replacement staffing arrangements.
• Ensure adequate manpower availability during weekends, holidays, peak operations, and emergency situations.

6. Staff Accommodation Management

• Manage company-provided staff accommodation facilities, including:
• Room allocation
• Cleanliness monitoring
• Maintenance coordination
• Discipline management
• Ensuring proper living conditions
• Coordinate accommodation repairs and hygiene inspections.

7. Safety & Compliance

• Ensure compliance with workplace hygiene, safety standards, and operational procedures.
• Monitor the proper handling and storage of cleaning chemicals and housekeeping materials.
• Ensure adherence to company policies, food safety standards, and statutory compliance requirements.
• Report safety hazards, maintenance concerns, and operational issues to Management on a timely basis.

General Responsibilities

You shall perform all duties assigned by the Management from time to time and maintain confidentiality, discipline, professionalism, and operational standards as required by the Company.