Telesales Executive

A Telesales Representative drives revenue by proactively contacting potential or existing customers via telephone to promote, sell, and upsell products or services. They are responsible for meeting, or exceeding, daily/monthly call volume and sales targets, identifying customer needs, and maintaining accurate records in a CRM system. 

Key Responsibilities

• Generate Leads & Sales: Initiate outbound calls to prospective clients to convert them into customers.
• Persuasive Selling: Deliver targeted, persuasive sales scripts to highlight product benefits.
• Customer Relationship Management: Build rapport, handle customer questions, and address objections to close deals.
• Data Accuracy: Maintain updated records of customer interactions, transactions, and contact information.
• Achieve Targets: Consistently meet or exceed personal and team sales quotas and key performance indicators (KPIs).
• Up-selling: Upsell and cross-sell additional products or services to existing customers. 

Required Skills and Qualifications

• Communication Skills: Strong verbal communication and persuasive skills, with the ability to build rapport over the phone.
• Resilience: Ability to handle rejection and maintain a positive, professional demeanor.
• Technical Proficiency: Familiarity with CRM systems (e.g., Salesforce) and Microsoft Office Suite.
• Experience: Prior experience in telesales, telemarketing, or customer service is preferred.
• Education: High school diploma or equivalent is required, with higher education in marketing/business preferred. 

Common Performance Metrics (KPIs)

• Call volume (number of calls per day)
• Conversion rates (leads to sales)
• Total sales revenue generated
• Average handling time per call