Func & Ind Intelligence Senior Manager

Func & Ind Intelligence Senior Manager

Skill required: Talent & HR Practice - Talent Management
Designation: Func & Ind Intelligence Senior Manager
Qualifications:Any Graduation
Years of Experience:16 to 25 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Process Matter Experts are deep subject matter experts and work closely with the client and GPO’S. They are the critical link between the client and the Accenture service delivery teams.
What are we looking for? Qualification: Graduate Cutover and Ongoing Operations Work with the GPOs to execute process cutover activities Participate in ongoing continuous process improvement analyses and monitoring of process-specific KPIs Provide inputs to the creation of a Global Quality Framework with quantified measurement criteria’s in alignment with client/contractual needs Work with Service delivery leads and help them address key/critical escalations
Roles and Responsibilities: •Global Design Provide end to end process expertise input to future state process design Assist the GPOs in compiling leading practices, and process design considerations incorporating build to operate efficiency design principles Provide input into the technology enablement (Workday) and assist in identifying automation opportunities and address process administration gaps Work with GPOs to documentation process narratives needed for SOP creation Localization Compile localization practices to help with localization preparation Participate in the localization sessions and provide process input Document localization requirements needed for SOP creation Testing Provide input and compile end to end process scenarios Participate in testing end to end processes in order to get familiarization of various system and process scenarios for SOP creation Standard Operating Procedures Build Develop SOPs for each process area Work with their GPOs and their client counterparts to review and validate completeness of DTP content Training and Service Rehearsals •Participate in training and service rehearsal activities for their process areas Train BPO process SMEs Help the transition management teams to plan, coordinate and monitor successful execution of training and SRT Monitor training and service rehearsal results and progress and help the transition team resolve issues and gap Provide input to the creation of a Global Quality Framework with quantified measurement criteria’s in alignment with client/contractual needs