ServiceNow Developer

Requirements:
+ Analyze requirements and translate them into scalable ServiceNow designs and deliverables (workflows/flows, integrations, portal experiences, and reports). 
+ Build, maintain, and optimize Flow Designer flows (including subflows, actions, approvals, notifications, and error handling) with strong debugging/troubleshooting capability. 
+ Develop and maintain server-side and client-side scripts (Script Includes, Business Rules, Client Scripts, UI Policies, UI Actions) following best practices and performance guidelines. 
+ Implement robust security and access patterns using roles, groups, and ACLs; ensure least-privilege access and data segregation as required. 
+ Configure and customize Service Portal: pages, widgets, themes, and branding; develop custom widgets using AngularJS where needed. 
+ Configure data model elements such as tables, fields, forms, lists, dictionary entries, and related lists; ensure data quality and maintainability. 
+ Collaborate with QA for unit testing, defect fixes, and production support; participate in code reviews and ensure quality, reusability, and documentation. 
+ Work with cross-functional/global teams in an Agile environment and contribute to continuous improvement of delivery practices. 

+ Build and support integrations using IntegrationHub/Spokes and APIs (REST/SOAP), including authentication patterns, error handling, and monitoring; exposure to MID Server-based integrations is a plus. 

+ Must have: Hands-on experience building Service Portal experiences including custom widgets, pages, and themes; strong HTML/CSS and AngularJS knowledge for widget development. 

+ Must have: Strong understanding of ServiceNow data model and CMDB concepts (tables/relationships, CI classes, identification & reconciliation fundamentals). Experience with ITOM Discovery/Service Mapping is a plus. 

+ Preferred: Exposure to AI features such as Now Assist / AI Agents (as applicable) and automation use cases. 
+ Own your work end-to-end: design, configuration/development, testing support, deployment readiness, and post-go-live support. 
+ Design solutions with performance, security, and future scalability in mind. 
+ Troubleshoot complex platform issues (flows, scripts, portal widgets, ACLs, Business Rules) in a dynamic Agile environment. 
+ Partner with QA and stakeholders for UAT support and remediation of issues. 
 
Preferences:
+ Bachelor’s degree in Computer Science (or related field) with 3–5 years of relevant experience. 
+ 3–5 years of hands-on ServiceNow development experience (configuration + customization). 
+ Deep technical understanding and hands-on expertise in Flow Designer, scripting, Service Portal, Business Rules, ACLs, and custom widget development. 
+ Integration expertise: Hands-on experience with ServiceNow integrations using REST/SOAP APIs and/or IntegrationHub (Spokes); understanding of authentication, data mapping/transformations, and troubleshooting. 
+ Hands-on working experience across ITSM, HRSD, and CSM modules (configuration and customization). Exposure to GRC, ITAM, ITOM/CMDB is a plus. 
+ Strong troubleshooting, communication, and documentation skills; ability to work independently with minimal supervision. 
+ Experience collaborating with global teams across multiple geographies and time zones.