Customer Service Executive
JFD IndiaFixed
₹15,000 - ₹22,000
Earning Potential
₹22,000
Fixed
₹15,000 - ₹22,000
Earning Potential
₹22,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
Walk-in interview
Date: 22 Aug 2026 - 29 Aug 2026 | Time: 10.00 am - 04.00 pm...
Urgently hiring
Fast HR reply
HR responded to 85% candidates in last 1 days
Job Description
Shanthi Tailors Pvt Ltd is hiring a Customer Service Executive – WhatsApp & Calls to manage customer enquiries and communication across our business.
The role involves handling customers who contact us through WhatsApp, phone calls and other enquiry channels, understanding their requirements and coordinating internally to provide accurate and timely responses.
Responsibilities
• Handle incoming customer calls professionally
• Respond to WhatsApp enquiries promptly
• Understand customer requirements and recommend suitable products
• Share product details, pricing, availability and other information accurately
• Follow up with customers who have made enquiries
• Coordinate with showroom, workshop, accounts and shipping teams when required
• Take and record customer orders accurately
• Maintain proper customer information and enquiry records
• Follow up on pending orders and customer requirements
• Handle customer concerns politely and find appropriate solutions
• Ensure enquiries are not missed or left unanswered
• Support conversion of enquiries into confirmed orders
• Maintain professional communication with customers at all times
We are looking for someone who is:
• Excellent at communicating with customers
• Patient, polite and professional
• Comfortable speaking on the phone
• Comfortable using WhatsApp extensively
• Good at typing and writing messages
• Organised and good at follow-ups
• Quick at understanding customer requirements
• Comfortable using computers and basic office applications
• Responsible and able to take ownership of enquiries
• Able to work in a busy customer-facing environment
Experience
Experience in customer service, telecalling, WhatsApp support, retail, e-commerce or order processing will be an advantage.
Freshers with excellent communication skills and a willingness to learn are welcome to apply.
Salary
₹15,000 – ₹22,000 per month, based on experience and capability.
Job Type
Full-time | Work from Office | Chennai
Immediate joiners / candidates who can join within 15 days preferred.
Job role
Job requirements
Walk-in interview details
Apply for the job and call HR to confirm your interview
About company
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The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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