Field Executive

Job Description – Field Executive (Collection Agency)Position: Field Executive (FE)

Department: Collections / Recovery

Location: Coimbatore

Reporting To: Team Leader / Collection Manager

Employment Type: Full-Time

Job SummaryWe are looking for a responsible and target-oriented Field Executive to handle field collection activities, customer visits, payment follow-ups, and recovery of outstanding dues on behalf of our clients.

• Key ResponsibilitiesVisit customers at their registered/residential/business addresses for payment follow-up.
• Follow up with customers regarding overdue payments and outstanding dues.
• Explain payment details and assist customers with available payment options.
• Achieve assigned daily, weekly, and monthly collection targets.
• Maintain proper records of customer visits, commitments, and collection status.
• Update visit trails and collection details through the designated mobile application/system.
• Submit daily field reports to the Team Leader.
• Maintain professional and respectful communication with customers at all times.
• Follow the company's collection process, client guidelines, and applicable regulatory requirements.
• Escalate disputes, customer complaints, and difficult cases to the reporting manager.
• Ensure all customer information is handled confidentially.
• Avoid accepting customer payments into personal bank accounts, UPI IDs, or wallets.