Executive BPO

We are looking for confident, energetic, and customer-focused Call Center Executives to join our US voice process. The candidate will communicate with customers in the United States over the phone, understand their requirements, provide relevant information, and maintain a professional conversation while achieving defined performance targets.

Key Responsibilities

• Handle outbound calls with customers in the USA.
• Communicate clearly and professionally in fluent English.
• Understand customer requirements and respond appropriately.
• Build rapport with customers and maintain a positive conversation.
• Follow the approved call script, process guidelines, and compliance requirements.
• Handle customer questions, objections, and concerns effectively.
• Accurately capture customer information and call outcomes in the CRM/dialer.
• Meet daily and monthly targets for calls, conversions, quality, and productivity.
• Maintain high standards of customer service and call quality.
• Escalate relevant issues to supervisors or the appropriate department.
• Follow company policies, data-security procedures, and client requirements.
• Maintain punctuality, attendance, and discipline, particularly for US-shift operations.

Required Skills & Qualifications

• Excellent spoken English and communication skills.
• Clear pronunciation and good conversational ability.
• Good listening and comprehension skills.
• Confident, positive, and professional telephone manner.
• Ability to handle objections and difficult conversations calmly.
• Ability to follow scripts while keeping conversations natural.
• Basic computer knowledge and familiarity with CRM/dialer systems.
• Ability to work independently as well as within a team.
• Comfortable working in US time zones / night shifts.

Preferred Experience

• Previous experience in a US voice process, international BPO, telecalling, sales, customer service, or lead-generation process is preferred.

Performance Expectations

Candidates will be expected to consistently achieve:

• Call quality and communication standards
• Productivity and attendance targets
• Process compliance
• Customer engagement targets
• Conversion / lead-generation targets, where applicable

What We Look For

We value candidates who are:

• Confident and articulate
• Good conversationalists
• Self-motivated
• Patient and persuasive
• Professional and customer-focused
• Quick learners
• Comfortable speaking with US customers

Walk-in for an interview at:

3K Incorporation

Ground Floor

Quattro Gateway

Plot # 397, Phase III, Udyog Vihar, Sector 19, Gurugram

Haryana 122016

Interview Hours: 10 am onwards

For telephonic interview, call: 9871195876