Receptionist / Front Office Executive

We are looking for an energetic, professional, and customer-oriented Front Desk Executive to manage our reception, handle day-to-day administrative tasks, and drive gym memberships through sales conversions. The ideal candidate will be the welcoming face of Fitlean Fitness, ensuring smooth operations and a great experience for all members.

• Key Responsibilities

Front Desk & Administration:

• Welcome members, guests, and visitors warmly and direct them professionally.
• Manage incoming phone calls, emails, and WhatsApp inquiries efficiently.
• Maintain daily attendance logs, member records, and front desk documentation.
• Handle facility scheduling and coordinate with trainers and management.
• Sales & Membership Conversion:
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• Give gym tours to walk-in prospects and explain membership plans, packages, and facilities.
• Follow up on leads via phone, email, and walk-ins to convert them into active members.
• Achieve monthly sales targets for new memberships and renewals.
• Customer Service:
• Address member queries, feedback, or complaints promptly and professionally.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Requirements & Qualifications
• Experience: Minimum 0 to 2 years of experience in front desk management, customer service, or gym/fitness sales (freshers with exceptional communication skills are welcome to apply).
• Education: Minimum 12th pass / Graduate in any discipline.
• Skills:
• Excellent verbal and written communication skills in English and Hindi.
• Confident, outgoing personality with strong persuasion and sales skills.
• Proficient in basic computer operations (MS Office, emails, billing software).
• Interest: A genuine interest in fitness, health, and a healthy lifestyle is a strong plus.

What We Offer

• Salary: Competitive salary package (negotiable based on experience) + attractive sales incentives.
• Perks: Free gym membership access and a dynamic, fitness-focused work environment.