Front Office Executive

Job SummaryWe are looking for a professional and customer-focused Front Office Executive to manage guest reception, handle reservations, and ensure a smooth check-in and check-out experience. The ideal candidate should have excellent communication skills, a pleasant personality, and the ability to handle guest requirements efficiently.

• Key ResponsibilitiesGuest Handling & ReceptionWelcome guests in a warm and professional manner
• Handle check-in and check-out procedures efficiently
• Address guest inquiries, requests, and complaints promptly
• Provide information about hotel facilities, services, and local attractions
• Reservation ManagementHandle room reservations via phone, email, and walk-ins
• Update room availability and maintain reservation records
• Coordinate with housekeeping for room readiness
• Upsell hotel services and room categories when possible
• Operations & CoordinationCoordinate with housekeeping, maintenance, and F&B departments
• Maintain guest records and documentation accurately
• Handle billing, invoices, and payment processing
• Ensure smooth shift handovers with proper communication
• Guest ExperienceEnsure high levels of guest satisfaction
• Handle VIP guest arrivals and special requests
• Maintain professional grooming and front desk presentation
• Follow hotel policies and service standards
• Required SkillsExcellent communication and interpersonal skills
• Good computer knowledge (MS Office / PMS systems preferred)
• Customer service orientation
• Ability to handle pressure and multitask
• Professional appearance and positive attitude