Debt Recovery Agent

Debt Recovery Executive – Job DescriptionPosition: Debt Recovery Executive / Field Executive

Department: Recovery / Collections

Location: Gorakhpur

Experience: 0–3 Years

Employment Type: Full Time

• Job ResponsibilitiesContact customers for pending loan/EMI payments.
• Visit customers at their registered address for payment collection.
• Follow up regularly with overdue customers.
• Explain outstanding amounts and payment options to customers.
• Achieve monthly recovery and collection targets.
• Maintain proper records of customer visits, payments, and follow-ups.
• Update daily collection and recovery reports.
• Handle customer queries professionally and politely.
• Coordinate with the team and reporting manager regarding difficult cases.
• Follow company policies and legal guidelines during the recovery process.
• Required SkillsGood communication and negotiation skills.
• Customer handling and convincing ability.
• Basic knowledge of loan/EMI recovery.
• Good follow-up skills.
• Target-oriented and self-motivated.
• Ability to work in the field.
• Basic knowledge of smartphones and mobile applications.
• Local area knowledge will be an advantage.
• Two-wheeler and valid driving license preferred.
• Key Performance Indicators (KPI)Monthly collection/recovery target achievement.
• Number of customer visits and follow-ups.
• Payment conversion rate.
• Timely reporting and documentation.
• Customer handling and professional conduct.

SalarySalary: As per company norms + Incentives + Travel/Fuel Allowance (if applicable)