Area Service Manager
Middleby Celfrost Innovations Private LimitedFixed
₹50,000 - ₹70,000
Earning Potential
₹70,000
Fixed
₹50,000 - ₹70,000
Earning Potential
₹70,000
Work from Office
Full Time
Min. 5 years
Basic EnglishJob highlights
Urgently hiring
8 applicants
Job Description
The Area Service Manager is responsible for managing after-sales service operations for domestic and commercial kitchen equipment within the assigned territory. The role involves leading service teams, ensuring customer satisfaction, maintaining service quality standards, managing spare parts inventory, and achieving service revenue and performance targets.
Key Responsibilities
1 . Service Operations Management
Manage installation, commissioning, maintenance, and repair of domestic and commercial kitchen equipment.
Ensure timely resolution of customer complaints and service requests.
Monitor service performance and adherence to Service Level Agreements (SLAs).
Develop and implement preventive maintenance programs.
2. Team Management
3. Customer Relationship Management
4. Technical Skills
Knowledge of:
Commercial ovens
Combi ovens
Dishwashers
Refrigeration systems
Ice machines
Food preparation equipment
Domestic kitchen appliances
Electrical and mechanical troubleshooting
Key Competencies-:
Leadership and team management
Customer service orientation
Problem-solving and analytical skills
Planning and organizational abilities
Communication and interpersonal skills
Key Performance Indicators (KPIs)
Customer Satisfaction Score (CSAT)
First-Time Fix Rate (FTFR)
Response and Resolution Time
AMC Renewal Rate
Service Revenue Achievement
Technician Productivity
Spare Parts Availability
Customer Complaint Closure Rate.
Job role
Job requirements
About company
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The candidate should have completed ITI degree and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
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