Inside Sales Executive

Key Responsibilities • Handle inbound enquiries and make outbound calls to prospective customers. • Understand customer needs, provide relevant product/service information, and recommend suitable solutions. • Follow up with leads through phone calls, WhatsApp, email, and other approved communication channels. • Maintain regular follow-ups and move prospects through the sales funnel until closure. • Achieve daily, weekly, and monthly calling, lead-conversion, and revenue targets. • Maintain accurate lead and customer information in CRM/Excel and keep sales records updated. • Coordinate with the sales, operations, and customer-support teams to ensure smooth customer onboarding and order/service fulfilment. • Handle customer objections professionally and negotiate wherever appropriate to close sales. • Track lost leads, identify reasons for non-conversion, and re-engage potential customers. • Prepare basic sales reports and share lead status, conversions, and pending follow-ups with the reporting manager. • Maintain a professional customer experience and represent the MoePuppy brand positively. Required Skills & Competencies • Excellent verbal and written communication skills. MoePuppy | Inside Sales Executive | DLF Phase 1, Gurugram • Strong persuasion, negotiation, and objection-handling skills. • Customer-focused and confident telephone etiquette. • Good follow-up discipline and ability to manage multiple leads. • Target-oriented, self-motivated, and comfortable working with sales KPIs. • Basic knowledge of MS Excel / Google Sheets and CRM systems. • Ability to learn MoePuppy products/services quickly and explain them clearly. • Good time-management and problem-solving skills. • Ability to work independently as well as in a team. Qualification & Experience • Graduate in any discipline preferred. • 0–3 years of experience in inside sales, telesales, telecalling, business development, customer service, or a related role. • Freshers with strong communication and sales aptitude are welcome. • Experience in a startup, e-commerce, consumer services, or customer-facing environment will be an advantage. Performance Indicators (KPIs) • Lead response and follow-up rate. • Number of qualified leads handled. • Call / conversation productivity. • Lead-to-sale conversion rate. • Monthly sales/revenue achievement. • Customer satisfaction and quality of interactions. • CRM/data accuracy and timely follow-up closure. What We Offer • Opportunity to work with a growing brand in a fast-paced environment. • Performance-driven growth and learning opportunities. • Professional exposure to sales, customer engagement, and business development. • Collaborative work culture at DLF Phase 1, Gurugram. Application Interested candidates can apply with their updated resume. Candidates who are confident in communication, enjoy interacting with customers, and are motivated by sales targets are encouraged to apply