Receptionist Cum Office Assistant

1. Patient Relations & Front Desk Management

• Patient Greeting: Welcome patients warmly, manage check-ins, and create a comforting environment.
• Appointments: Coordinate and schedule dental consultations, follow-ups, and emergency visits.
• Inquiries: Manage phone calls, emails, and WhatsApp business communications regarding services and pricing.
• Patient Flow: Monitor waiting room delays and coordinate closely with dentists and dental assistants

2. Administrative & Record Keeping

• Data Management: Maintain accurate digital and physical patient medical histories in compliance with privacy laws.
• Software Updates: Efficiently operate dental practice management software to log procedures and patient details.
• Documentation: Organise laboratory orders, dental X-rays, and treatment consent forms.
• Correspondence: Handle incoming/outgoing mail, vendor registrations, and general clinic paperwork

3. Financial & Billing Operations

• Invoicing: Generate bills for dental procedures and handle payment collection via cash, cards, or digital apps.
• Cash Management: Maintain the clinic’s daily petty cash and perform day-end tallying/reconciliation.
• Insurance Processing: Verify dental insurance eligibility, process claims, and secure required approvals

4. Facility & Inventory Administration

• Stock Control: Track clinical and office supplies, placing orders before stocks run low.
• Vendor Coordination: Manage relationships with dental labs, dental supply vendors, and maintenance technicians.
• Housekeeping Oversight: Ensure the reception, waiting lounge, and administrative areas are exceptionally clean and hygienic

Skills and Qualifications

• Education: High school diploma, graduate degree, or certification in healthcare administration.
• Experience: Minimum 1–2 years in a medical front desk, hospitality, or dental clinic environment.
• Tech-Savvy: Proficiency in Microsoft Office (Word, Excel) and familiarity with dental clinic software.
• Communication: Exceptional verbal and written communication skills with empathetic patient etiquette.
• Multitasking: Strong organizational skills to manage phone lines, walk-ins, and paperwork simultaneously.
• Problem Solving: Calm demeanor under pressure when dealing with nervous patients or scheduling conflicts