Deputy Vice President - Nfte Training Lead (Banca & Collections)

Deputy Vice President - Nfte Training Lead (Banca & Collections)

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture 
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose 

Responsible for timely planning & execution of all identified training needs at PAN INDIA level for Banca Sales,  Collections NFTEs, ensuring productivity management of pre-defined business metrics to achieve the ROI on training imparted,  ability to analyze data/MIS  to identify training-related gaps across all LOB's. Formulation and execution of Training Team Development plan and managing the Life cycle of NFTE and FTE Team members, the incumbent is responsible for creating and executing robust training mechanisms through the Train The Trainer model for NON SALES training set up across the country.

Role Accountability 

1. Understand the diversity and challenges across sales channels and prepare training strategies, keeping in view a solution-centric approach 
2. Ensure the application of appropriate training theories/approaches for various training programs, such as job aids, facilitator and participant guides, on-the-job training systems, tutorials, and demonstration models
3. Collaborate with key stakeholders to identify current and future training needs at the Pan-India Level for Banca & Collection, preparing and implementing the action plan for training activities across circles for ~22k NFTEs 
4. Manage sales orientation programs for newly joined FTE's  (ASM, Manager, AVP) and ensure best in-class orientation experience for them.
5. Ensure initiatives & expansion of nonsales training to create impact & identify opportunities to enhance product/process understanding by non sales staff.
6. Conduct RAG analysis for new joiners and tweak OJT and hiring projections accordingly
7. Drive quality of training coverage data & learning efficiency through random quality checks by ATM/RTM
8. Ensure achievement of New Hire M1, M2 & M3 Productivity Slope for Sales NFTE as per published channel-wise metrics
9. Conduct additional training of PSA/partner bank staff as required, such as the High Vintage Low Performers program, prevention of RTB, product/process training for SBI branch staff
10. Intiate projects/content & initiatives at HO level to impact training process & business, ensure that the TNI conducted by ATM's /RTM's is fulfilled through the in-house content team, partner with the Internal & Quality Team on GB/Lean Projects to bring in Business Efficiency and Process Improvisation 
11. Collaborate with internal stakeholders to drive workforce effectiveness related initiatives, understanding gaps in training requirements to add/modify training modules, conduct ad-hoc training as per business needs, resolving conflicts and providing suitable remediation
12. Oversee day-to-day operational vendor management to ensure necessary resource and infrastructure requirements to meet training needs at vendor locations
13. Conduct ongoing reviews with RTMs,ATMs & trainers to track the progress of various training initiatives and provide regular inputs to business stakeholders on training coverage, productivity metrics and new hire induction programs
14. Enable the offline and online training content review at regular intervals along with the content team, ensuring the uptake of mGurukul app based learning and driving 95% uptake for monthly training waves
15. Ensure adherence to regulatory guidelines,training SOPs and business SLAs across all training programs managed
16. Facilitate all audits of the vertical and lead implementation of remediation measures as outlined in audits
17. Train the trainers and conduct batch reviews to maintain standards of delivery and achievement of business metrics
18. Identify critical positions within the team and develop a robust succession plan for them, ensuring business continuity

Measures of Success 

1. Quality of trainings
2. TTT coverage
3. Training coverage as per MOU
4. New hire productivity slope targets as per MOU
5. Timely closure of mandatory guideline certifications
6. Accuracy in attendance management on Mgurukul
7. Timely & accurate MIS/business reporting
8. Timely closure & roll-out of TTT plan
9. No adverse observations in internal/external audits
10. Process adherence as per MOU

Technical Skills / Experience / Certifications

1. Proven working experience as a Training supervisory position .
2. Track record in designing and implementing specific training initiatives to improve sales effectiveness, productivity, performance
3. Experience in conducting Middle Management level Product/Process & Behavioral trainings ,coaching,on the job training

Competencies critical to the role

1. High Impact Communication
2. Stakeholder Management
3. Influencing Skills
4. Planning & Organizing

Qualification 

Graduate/MBA in any discipline

Preferred Industry

FSI / Banking / Any

Experience Level

Senior Level