Senior Style Associate

Job Title

:

Senior Style Associate

Department

:

Retail Stores

Reports To

:

Store Manager

Role Summary

:

The Senior Style Associate

leads by example, delivering exceptional customer experiences, driving sales,

and ensuring operational excellence with a customer-focused mindset and

adaptability.

Key

Responsibilities

:

Customer Focus

●      

Build and maintain

strong customer relationships by understanding their preferences and

providing tailored solutions.

●      

Address issues

professionally and ensure customer needs are

met.

●      

Gather customer

feedback to improve products and services while addressing any concerns

promptly.

Sales Mastery

●      

Responsible for

achieving store sales targets.

●      

Drive solution-based

sales by understanding customer needs and offering relevant products and

services.

●      

Focus on selling

higher-value products to increase the average transaction value.

●      

Use upselling and

cross-selling techniques to enhance customer engagement and meet sales

targets.

●      

Demonstrate

negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and

Change Management

●      

Adapt to changing

customer needs and share product and customer insight with the team.

●      

Demonstrate

problem-solving skills to address challenges and manage resistance

effectively.

●      

Show learning

agility by quickly adopting new processes or strategies to improve sales and

service.

Decision-Making

●      

Utilize analytical

thinking to make sound operational decisions.

●      

Independently manage

store operations in the absence of the Store Manager, ensuring smooth

functioning.

Store Operations

Excellence

●      

Prevent shrinkage by

closely monitoring inventory levels and minimizing discrepancies.

●      

Assist the Store

manager in managing inventory processes, including replenishment, stock

takes, and tracking product turnover.

●      

Ensure accurate

inventory records and adhere to operational guidelines to maintain

efficiency.

●      

Follow company

policies, work processes, and enforce store standard operating procedures

(SOPs). Escalate any identified bottlenecks.

Leadership

Excellence

●      

Take charge of

situations requiring immediate attention, including escalated customer

issues, and ensure professional resolutions.

●      

Lead by example in

fostering accountability, goal-driven performance, and ethical

practices within the team.

●      

Assist in training and mentoring new and

existing team members to improve their understanding of products and

services.

Candidate

Requirement

:

●    Min

HSC 2 years of retail experience/ Graduates with 2 years of experience in

retail.

●    Must

be above 20 years of age and below 35 years of age.

●    Basic

computer skills and microsoft office

●    Proven

track record of exceeding sales targets consistently

●    Experience

in providing exceptional customer service and building strong customer

relationships

●    Experience

in mentoring team members

●    Experience

in handling cash transactions and inventory management

●      

Proficient in POS systems and other relevant retail

technologies

●      

Knowledge of visual merchandising principles

●      

Positive and enthusiastic attitude

●      

Excellent presentation and grooming standards

●      

Flexibility and adaptability to work varied shifts