Call Center Executive

Job Title: Voice Process & Technical Support Executive

Location: Madhapur, Hyderabad

Job Type: Full-Time

Experience: Minimum 3 months of relevant experience is mandatory

Shift: Rotational Shifts (Day/Night)

Languages: English, Hindi & Punjabi - Mandatory

Job Overview: We are looking for a customer-focused and motivated Voice Process & Technical Support Executive proficient in English, Hindi, and Punjabi. The candidate will be responsible for handling inbound and outbound calls, resolving customer queries, providing technical assistance, and ensuring a high-quality customer experience.

• Key ResponsibilitiesHandle high volumes of inbound and outbound customer calls professionally.
• Understand customer concerns and provide accurate solutions or alternatives.
• Provide basic technical support and troubleshoot customer issues.
• Communicate clearly in English, Hindi, and Punjabi.
• Maintain a positive, empathetic, and professional approach with customers.
• Follow call scripts, processes, and quality guidelines.
• Escalate unresolved or complex issues to the relevant teams.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Achieve individual and team productivity, quality, and customer satisfaction targets.
• Follow company policies, call center procedures, and compliance standards.
• RequirementsProficiency in English, Hindi & Punjabi is mandatory.
• Minimum 3 months of relevant voice process/customer support experience is mandatory.
• Willingness to work in rotational shifts, including night shifts, weekends, and holidays.
• Strong verbal communication, active listening, and interpersonal skills.
• Basic computer knowledge and ability to navigate CRM/support tools.
• Good problem-solving skills and patience when handling customers.
• Ability to multitask and work effectively in a target-driven environment.
• Technical support experience will be an added advantage.
• BenefitsCompetitive salary with performance-based incentives.
• Health insurance and employee benefits.
• Paid training and continuous learning opportunities.
• Career growth and advancement opportunities.
• Supportive and professional work environment.



Apply NowWhatsApp: 8800476617 / 6301144783

Email: recruitment@multipliersolutions.com