Patient Care Coordinator

Title : Patient Experience Coordinator

Unortho, Orthopaedic Clinic , Road No 12, Banjara Hills

About the Role

We are seeking a dynamic and articulate professional to join our team as a Patient Experience Coordinator. This is an exciting opportunity for graduates who possess exceptional communication skills and a genuine passion for creating outstanding patient experiences. You will serve as an important part of our practice, ensuring every patient interaction reflects warmth, professionalism, and excellence.

Key Responsibilities

Patient Engagement & Scheduling

* Manage incoming calls with professionalism and efficiency to schedule patient appointments

* Confirm and coordinate appointment schedules, ensuring optimal time management.

* Maintain accurate and organized appointment records and reviews from patients.

Front Desk Excellence

* Welcome and greet patients with courtesy and professionalism creating a warm, inviting atmosphere that puts patients at ease

* Manage patient flow and ensure minimal wait times

* Handle patient inquiries and provide necessary information with clarity

Medication & Product Dispensing

* Dispense prescribed medications and orthosis accurately under physician supervision after ensuring documentation.

Patient Care Follow-Up

* Conduct follow-up calls with patients post-consultation to assess their progress

* Document patient feedback and communicate relevant information to the physician

Qualifications & Requirements

Educational Background

* Bachelor's degree in any discipline

Essential Skills

* Excellent English Communication: Fluent verbal and written English with clarity, accent neutrality, and professional articulation 

* Good interpersonal skills with a polite, patient, and empathetic demeanor

* Professional telephone etiquette and patient listening skills

* Basic computer literacy and comfort with scheduling software

Desired Attributes

* Poised and professional presentation

* Ability to remain calm under pressure

* Service-oriented mindset with genuine care for patient wellbeing

* Quick learner with adaptability to healthcare protocols

* Pleasant personality with a positive attitude

What We Offer

Compensation Package

* Annual Salary: ₹2,70,000 per annum

* Annual Increment: Guaranteed 10% salary increase every year

* Timely Payment: Salary disbursed on or before the 3rd of every month

Work Schedule

* Shift Timing: 10:30 AM to 8:00 PM 

Professional Development

* Opportunity to develop expertise in healthcare patient management

* Exposure to clinical operations and healthcare administration

* Skill enhancement in a professional medical environment

Career Growth

* Structured annual salary increments

* Opportunity to grow with an expanding practice

* Development of specialized healthcare communication skills

* Long-term career stability in the healthcare sector

We will provide all necessary training to ensure your successful onboarding.

You will be an integral part of our patient care team, making a meaningful difference in people's health journeys while developing valuable professional skills in a supportive environment.

How to Apply

Interested candidates who meet the above qualifications are invited to submit their application including:

* Updated resume/CV

* Cover letter highlighting your communication skills and motivation for this role

* Contact information- Shivani - 9398988797