Senior Specialist- Payroll Operations

Senior Specialist- Payroll Operations

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities

Payroll cycle management

• End-to-end payroll processing for India & cluster entities, including monthly payroll runs, off-cycle payments, and arrears calculations.
• Manage payroll inputs as new joiner additions, separations, salary revisions, variable pay, and attendance-linked adjustments etc., within payroll cut-off timelines.
• Validate payroll output files, reconciliation reports, and net pay registers before disbursement; ensure 100% accuracy and SLA adherence.
• Own the payroll calendar for India and cluster countries; publish and communicate monthly cut-off dates, lock timelines, and disbursement schedules to all stakeholders.
• Oversee payroll variance analysis month-on-month; investigate and document root causes for headcount, cost, or gross-to-net deviations beyond threshold limits before sign-off.
• Serve as SME for payroll operations across cluster countries (e.g. Sri Lanka, Bangladesh); maintain working knowledge of local statutory deductions, tax regimes, and provident fund equivalents applicable in each jurisdiction.

Finance, vendor & system coordination

• Coordinate with finance for payroll JV postings and with the payroll vendor for bank file submissions; liaise with HRIS/HRMS teams to ensure data integrity.
• Maintain accurate and timely updates in HR systems (Workday or equivalent), ensuring data integrity and confidentiality across all payroll-relevant employee records.
• Act as the primary escalation point for payroll vendors (e.g. greytHR) on processing errors, system outages, or SLA breaches; track and close issues within defined resolution timelines.
• Support payroll system upgrades, configuration changes, and UAT activities; validate payroll calculation logic post-change to confirm outputs aligned with policy and statutory requirements.
• Coordinate with in-country HR contacts and local payroll vendors for cluster entities; review payroll outputs for compliance with local employment laws before approving disbursement.

Benefits & Allowance integration

• Coordinate with the benefits team to ensure correct payroll processing of benefits data including group insurance premiums, flexi salary components, and car lease deductions
• Overseeing accurate processing in the March payroll cycle to prevent under- or over-deduction while validation and processing investment declaration data, year-end proof of investment (POI) submissions by payroll vendor.
• Support annual compensation revision cycles (increments, promotions, ESOP/RSU taxation) by coordinating revised salary structures and ensuring correct perquisite tax treatment in payroll.

 

Compliance & Documentation

• Support adherence to Indian statutory requirements such as internal compliance standards.
• Maintain accurate documentation for audits, reporting, and governance reviews.

• Flag potential risks or inconsistencies to senior HR stakeholders
• Ensure accuracy of employee data in HRIS systems to support payroll, benefits, and compliance reporting.
• Support regulatory surveys, statutory filings, and data collection exercises under guidance.
• Maintain confidentiality and data security protocols when handling sensitive HR information.

Process Adherence & Continuous Improvement

• Follow defined Payroll processes, SOPs, and controls to ensure operational consistency.

• Support implementation of updated HR policies, tools, and system changes.
• Help reduce manual dependencies through improved documentation and adherence to SOPs.

• Independently create, update, and publish HR content, policies, and FAQs in the HR Portal or equivalent platform.
• Act as a first point of contact for portal navigation and self‑service support.
• Identify content gaps and recommend improvements to enhance employee experience.

Stakeholder Interaction & Service Orientation

• Respond to employee and manager inquiries in a professional, timely, and customer‑centric manner.
• Working closely with HR Shared Services teams, HRBPs, Payroll Vendors and COEs to resolve issues efficiently.
• Escalate complex or sensitive matters appropriately.

Required Experience & Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related field.
• Typically, 8-9 years of HR experience, preferably in Payroll Operations, Shared Services, or Payroll support roles.
• Working knowledge of Indian statutory deductions and filings: PF (EPF/EPS), ESI, PT (state-wise), LWF, TDS, and Gratuity Act.
• Experience using HRIS platforms (Workday or equivalent preferred).

Skills & Competencies

• Excellent understanding of India payroll processes and employee lifecycle activities.
• Good written and verbal communication skills.
• Ability to handle sensitive information with discretion.
• Organized, methodical, and able to manage multiple tasks.
• Proficiency in MS Office (Excel, Word, PowerPoint, Outlook).
• Service‑oriented mindset with focus on quality and timeliness.
• Customer‑centric approach with attention to detail.
• Analytical and problem‑solving mindset.

 

Location:

On-site –Hyderabad, TS

Scheduled Weekly Hours:

40

Job Tags:

JBS

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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