Telesales Manager

Job SummaryWe are looking for an experienced and result-oriented Tele Sales Manager to lead our Tele Sales team. The candidate will be responsible for managing executives, building teacher and institutional databases, generating leads, promoting books, managing sample-book follow-ups, and converting prospects into sales.

• Key ResponsibilitiesLead, train, supervise, and motivate the Tele Sales team.
• Set and monitor daily, weekly, and monthly calling and sales targets.
• Allocate leads and calling databases to team members.
• Ensure regular calling to teachers, schools, coaching centres, colleges, retailers, and educational institutions.
• Build and maintain a database containing teacher name, institution, contact details, address, subjects, classes, stream, number of students, and other relevant information.
• Encourage teachers to provide references of other teachers and educational contacts.
• Train the team on books, publishers, subjects, classes, boards, and product features.
• Promote books and publications and arrange sample copies for interested teachers.
• Track sample dispatches and ensure proper follow-up for feedback and book adoption.
• Convert qualified leads into orders and repeat business.
• Ensure systematic follow-up of interested customers and pending opportunities.
• Coordinate with Field Sales Executives for school visits and important leads.
• Coordinate with billing, warehouse, dispatch, accounts, and backend teams for smooth order execution.
• Maintain daily calling, lead, follow-up, sample, and sales reports.
• Monitor team performance and improve calling quality and conversion rates.
• Handle important customer queries and escalations.
• Ensure proper use and maintenance of customer data in Excel/CRM.
• Required SkillsStrong leadership and team-management skills.
• Excellent communication and convincing ability.
• Strong sales, negotiation, and follow-up skills.
• Target-oriented and result-driven approach.
• Good knowledge of Microsoft Excel, Email, and reporting tools.
• Ability to analyse team performance and sales reports.
• Good organisational and problem-solving skills.

Language RequirementsGood communication skills in English, Hindi, and Bengali preferred.

• Qualification & ExperienceGraduate in any discipline.
• Prior experience in Tele Sales / Inside Sales preferred.
• Experience managing a Tele Sales team will be an advantage.
• Experience in publishing, education, institutional sales, or book distribution will be preferred.

Key Performance AreasTeam Performance | Calls | Teacher Data Collection | Lead Generation | Referrals | Sample Follow-ups | Book Adoptions | Sales Conversion | Target Achievement

Job Role SummaryThe Tele Sales Manager will be responsible for managing the Tele Sales team, developing teacher and institutional databases, generating leads, promoting books, managing samples and follow-ups, and converting opportunities into sales while achieving team targets.