Operations Manager

Operations ManagerWe are looking for an experienced and highly driven Operations Manager to oversee and manage the end-to-end operations of our growing e-commerce business.

In this unique role, where traditional e-commerce meets spiritual commerce, you will be responsible for ensuring the smooth and efficient functioning of product catalogue management, inventory, order fulfilment, temple-related services, vendor partnerships, logistics, customer experience, and day-to-day operational processes.

The ideal candidate is highly organized, detail-oriented, process-driven, and capable of taking ownership in a fast-moving environment. You should be comfortable managing multiple stakeholders, solving operational challenges, improving processes, and building scalable systems as the business grows.

Key Responsibilities

Product & Catalogue Management

• Oversee the accuracy, completeness, and quality of product listings across all platforms.
• Ensure product information, pricing, images, packaging details, and other catalogue information are accurate and regularly updated.
• Conduct regular catalogue audits to maintain a seamless and reliable shopping experience.
• Coordinate with internal teams and vendors to ensure the smooth onboarding of new products.

Temple & Spiritual Service Operations

• Coordinate and manage operational relationships with temple authorities, priests, and trusted partners.
• Ensure that temple-related products and services are sourced, handled, packaged, and delivered with the appropriate care and respect.
• Oversee the backend operations for puja bookings, temple services, offerings, and other direct-from-temple experiences.
• Establish clear processes and quality standards for temple-related products and services.

Order Fulfilment & Logistics

• Take ownership of the complete order-to-delivery lifecycle.
• Coordinate with vendors, suppliers, logistics partners, and internal teams to ensure timely and accurate order fulfilment.
• Monitor order accuracy, fulfilment timelines, delivery performance, returns, replacements, and refunds.
• Identify and resolve operational issues that may affect delivery timelines or customer experience.
• Continuously improve fulfilment processes to increase efficiency and reliability.

Inventory & Supply Chain Management

• Monitor and manage inventory levels to ensure optimal stock availability.
• Develop processes to minimize stock-outs, overstocking, ageing inventory, and wastage.
• Analyse sales trends and demand patterns to support inventory planning and replenishment.
• Coordinate with vendors and suppliers to ensure timely procurement and stock availability.
• Maintain accurate inventory records, reports, and ageing data.

Vendor & Partner Management

• Build and maintain strong relationships with suppliers, logistics partners, temple partners, service providers, and other operational vendors.
• Monitor vendor performance based on quality, cost, reliability, and turnaround time.
• Manage vendor onboarding, coordination, negotiations, and issue resolution.
• Identify opportunities to improve existing partnerships and operational efficiency.
• Support the identification and onboarding of new vendors and partners as the business expands.

Process Development & Operational Excellence

• Develop, document, and continuously improve operational processes and SOPs.
• Identify inefficiencies, gaps, and recurring operational challenges and implement practical solutions.
• Build scalable processes that can support the growth of the business.
• Work closely with leadership and other teams to support new initiatives, product categories, services, and expansion plans.
• Ensure consistency, accountability, and operational discipline across all functions.

Cost Control & Reporting

• Monitor and manage key operational costs, including shipping, packaging, procurement, returns, and other operational expenses
• Identify opportunities to improve efficiency and optimize costs without compromising product quality or customer experience.
• Prepare and maintain daily, weekly, and monthly operational reports.
• Track key performance indicators and provide insights into operational performance, challenges, and improvement opportunities.
• Use data to support better planning and decision-making.

Customer Experience & Escalations

• Work closely with the customer support team to resolve operational issues and escalations.
• Take ownership of escalations related to deliveries, refunds, replacements, delays, and service fulfilment.
• Identify recurring customer issues and implement process improvements to prevent them.
• Ensure operational issues are resolved efficiently and within appropriate timelines.
• Maintain a strong focus on delivering a reliable and positive customer experience.

Team Coordination & Leadership

• Coordinate and guide the operations team to ensure smooth day-to-day execution.
• Clearly define responsibilities, priorities, and performance expectations.
• Support the training and development of team members as the operations function grows.
• Foster a culture of ownership, accountability, problem-solving, and continuous improvement.

Required Skills & Competencies

• Strong understanding of e-commerce operations, order fulfilment, inventory management, logistics, and vendor coordination.
• Proficiency in Microsoft Excel and operational reporting.
• Strong analytical and problem-solving skills with the ability to make informed decisions.
• Excellent communication, coordination, and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and process-oriented thinking.
• Experience in developing or improving operational processes and SOPs.
• A proactive mindset with a strong sense of ownership and accountability.

Qualification & Experience

• Bachelor's degree in any field.
• 2–4 years of experience in operations, e-commerce, logistics, supply chain, or other process-driven roles.
• Experience in managing order fulfilment, inventory, vendors, logistics partners, or customer escalations will be preferred.
• Experience working in a startup, e-commerce company, or fast-paced environment will be an advantage.
• An interest in or understanding of India's spiritual, cultural, and temple ecosystem will be an added advantage.

We are looking for someone who is eager to take ownership, build efficient systems, and grow with the company while helping shape the operational backbone of a new and evolving spiritual commerce platform.