Senior Operations Associate

Senior Associate – Operations

Job Summary:

Responsible for managing day-to-day operational activities, ensuring process efficiency, maintaining quality standards, and supporting the team in achieving business and service objectives.

Key Responsibilities:

• Manage and execute daily operational processes according to company guidelines.
• Monitor workflow, productivity, and process performance.
• Ensure accuracy and timely completion of assigned tasks.
• Review and validate transactions, documents, or operational requests.
• Identify process gaps and recommend improvements.
• Handle escalations and resolve operational issues within defined timelines.
• Coordinate with internal teams and stakeholders to ensure smooth operations.
• Prepare and maintain operational reports and performance dashboards.
• Support team members with process-related queries and complex cases.
• Ensure compliance with company policies, SOPs, and quality standards.
• Conduct quality checks and identify recurring errors or process deviations.
• Assist managers/team leaders with process improvement and reporting activities.

Required Skills & Qualifications:

• Graduate degree or equivalent qualification.
• 2–5 years of relevant operations/process experience.
• Strong communication and analytical skills.
• Good knowledge of MS Excel and other productivity tools.
• Ability to analyze data and identify discrepancies.
• Strong attention to detail and problem-solving ability.
• Ability to manage multiple tasks and meet deadlines.
• Good stakeholder and team coordination skills.

Key Competencies:

Operations Management • Process Improvement • Quality Control • Problem Solving • Data Analysis • Stakeholder Management • Reporting • Teamwork • Attention to Detail • Time Management