Customer Relationship Officer

We are looking for a target-oriented Customer Relationship Officer (CRO) with strong tele-sales experience. The candidate will be responsible for managing the complete sales journey from lead qualification to prospect conversion, order generation, and repeat purchases.

Key Responsibilities

• Handle inbound and outbound sales calls and engage with leads and prospects.
• Qualify leads and understand customer needs, purchase intent, and objections.
• Convert prospects into customers and orders through effective calling and follow-ups.
• Explain product benefits, usage, pricing, and offers clearly.
• Handle customer objections and demonstrate strong sales closing skills.
• Follow up with prospects through calls and WhatsApp until conversion.
• Maintain accurate customer and sales data in the CRM.
• Track leads, prospects, follow-ups, conversions, orders, and revenue.
• Achieve assigned daily, weekly, and monthly sales targets.
• Identify opportunities for repeat purchases, upselling, and customer retention.

Required Skills

• Minimum 1 year of Tele Sales / Inside Sales experience.
• Strong Hindi communication – Mandatory.
• Good English communication.
• Proven ability to convert prospects into customers.
• Strong objection handling, negotiation, and closing skills.
• Target-oriented with a strong focus on conversion and revenue.
• Basic CRM and computer skills.

Preferred Experience

Experience in Healthcare, Veterinary, Agriculture, FMCG, or Consumer Products will be an advantage.