Sea Import Executive

JOB DESCRIPTION 1: Customer Service – Sea Import

Position: Customer Service Executive – Sea Import

Department: Sea Import / Customer Service

Experience: 2–3 Years

Location: Andheri East, Mumbai

Job Summary

We are looking for a Customer Service professional with 2–3 years of experience in Sea Import / Freight Forwarding. The candidate will be responsible for handling import shipments, coordinating with customers and various stakeholders, and ensuring smooth and timely shipment processing.

Key Responsibilities

• Handle day-to-day Sea Import customer service activities independently.
• Coordinate with customers regarding shipment status, documentation and delivery updates.
• Handle import documentation and ensure all required documents are received and processed on time.
• Coordinate with shipping lines, CHA, transporters and other stakeholders.
• Follow up on shipment arrival, documentation, clearance and delivery status.
• Maintain regular communication with customers and provide timely updates.
• Resolve customer queries and coordinate internally for timely solutions.
• Maintain proper records of shipments, documentation and customer communication.
• Ensure compliance with company procedures and import documentation requirements.

Skills & Qualifications

• Graduate in any discipline; relevant logistics qualification will be an advantage.
• 2–3 years of relevant experience in Sea Import / Freight Forwarding.
• Good knowledge of Import Documentation and Shipment Coordination.
• Strong customer handling and follow-up skills.
• Good coordination skills with shipping lines, CHA and other stakeholders.
• Good communication skills, both written and verbal.
• Good working knowledge of MS Office and Excel.
• Ability to work independently and manage multiple shipments simultaneously.

 interested send cv by whatsapp meghana 8652090383 / 8454097057