Senior Specialist - System Management

Senior Specialist - System Management

Overall 9 years of experience in WindowsVMware technology

VMware vCenterESXi Licensing upgrades

Managing AD DHCP DNS Print Servers and FSMO Roles administering Windows NT 40 2000 2003 2008 2012 and 2016 Windows operating systems VMware operations Disaster Recovery DR exercises for critical applications and working on projects

Creating virtual machines from VM Templates updating Templates allocating resources and tuning performance of virtual machines maintaining virtualization environment using VMware and procedural documentation and manuals

Executing VM hardware upgrade snapshot management cloning Storage migrations Datastore creations vMotion of Virtual Machines host patching general application patching in VMs and Templates HA DRS configuration and troubleshooting new VLAN creation and P to V physical to virtual with VMware standalone converter client managing Disk Memory NIC and CPU addition to VM

Managingcreating file system Disk management and troubleshooting various issues installing configuring Monitoring Backup and Antivirus agents

Troubleshooting of disk space Windows Firewall Networking issues windows operating system backup and IIS issues

Leading maintenance backups system upgrades including service packs patches hot fixes vulnerability management and security configuration issues raised by clients

Coordinating with vendor for replacement of faulty hardware HP IBM and DELL communicating with stakeholder and closing the issues assigned in order to ensure support availability as per agreed SLAs

Conducting architecture requirements assessment software and hardware upgrade

Recommending and implementing service improvements using Information Technology Infrastructure Library ITIL Customer Satisfaction Index CSI to create improved efficiency and effectiveness

Providing level 3 support and troubleshooting issues within primarily a systems environment verifying change requests and defects tracking and assisting in Incident management Change and Problem Management

Documentation for all the activities procedures according WI DLD and TRD to the company standard

Administer general SCCM 2012 daily administration

Willing to Periodically Work EveningsWeekends to Support UpgradesPatch Mgmt

Provision and support servers for the patch development and QA of applications created by other teams and divisions

Maintain and understand systems regulatory requirements and security interdependencies of hosting systems

Actively participate in hardware and software configuration and change management processes

Provide support for escalated issues from support technicians

Open support cases with external Vendors when required

Perform scheduled server maintenance activities including server activities such as patching

Azure or AWS cloud as a plus