Sales & Customer Relations Executive

Job Summary

Sales & Customer Relations Executive will be responsible for generating bookings, building relationships with corporate and individual clients, managing guest inquiries, and ensuring a seamless customer experience from inquiry to check-out. The ideal candidate is proactive, persuasive, and passionate about hospitality.

Key Responsibilities

Sales & Business Development

• Generate room bookings through corporate clients, travel agents, online inquiries, and walk-in guests.
• Develop and maintain relationships with corporate companies, travel partners, relocation agencies, and event organizers.
• Identify new business opportunities to increase occupancy and revenue.
• Meet monthly sales and occupancy targets.
• Conduct property presentations and site visits for prospective clients.
• Prepare quotations, negotiate rates, and close bookings.

Customer Relations

• Handle guest inquiries through phone, email, WhatsApp, and online platforms.
• Ensure prompt and professional responses to all customer requests.
• Build long-term relationships with repeat guests and corporate clients.
• Resolve guest concerns and coordinate with operations to ensure customer satisfaction.
• Collect guest feedback and recommend service improvements.

Reservation & Coordination

• Manage reservations and booking confirmations.
• Coordinate with housekeeping, front office, and operations to ensure guest readiness.
• Maintain accurate customer records and booking information.
• Follow up on inquiries and pending bookings.

Skills Required

• Excellent communication skills in English, Kannada and Hindi (additional languages are an advantage).
• Strong customer service and relationship management skills.
• Sales and negotiation abilities.
• Good interpersonal and presentation skills.
• Proficiency in MS Office and reservation/booking software is preferred.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude with a customer-first approach.