Email Support Executive
backoffice executiveFixed
₹16,000 - ₹22,000
Earning Potential
₹22,000
Fixed
₹16,000 - ₹22,000
Earning Potential
₹22,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
Fast HR reply
HR responded to 80% candidates in last 1 days
10 applicants
Benefits include: PF, Travel Allowance (TA), ESI (ESIC), 5 working days, Two-way cab
Job Description
- mail & Chat Support Executive – Job ResponsibilitiesHandle customer queries through email and live chat in a professional manner.
- Respond to customer requests within the defined SLA/TAT.
- Provide accurate information about products, services, orders, accounts, or processes.
- Understand customer issues and provide appropriate solutions.
- Handle complaints and escalations professionally.
- Maintain proper records of customer interactions in the CRM/ticketing system.
- Follow predefined email templates, communication guidelines, and quality standards.
- Coordinate with internal departments to resolve customer issues.
- Ensure correct grammar, spelling, tone, and professionalism in written communication.
- Manage multiple chat conversations while maintaining response quality.
- Prioritize urgent and important customer requests.
- Follow company policies regarding data privacy and customer information.
- Meet daily productivity, response-time, quality, and customer satisfaction targets.
- Escalate unresolved or complex issues to the appropriate department.
- Maintain a positive customer experience throughout the interaction
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is 9 Sept 2026. For more details, download apna app and find Full Time jobs in Mumbai . Through apna, you can find jobs in 64 cities across India. Join NOW!