Customer Relationship Manager (CRM) – B2B Operations

About Us

Vindrani Industries is a fast-growing manufacturing company in the beauty and cosmetics sector, operating brands such as ADS Beauty and Orly. We are committed to delivering quality-driven cosmetic products while building strong and long-term business relationships with our clients and partners. As we continue to expand our B2B operations, we are looking for customer-focused professionals who can contribute to seamless client servicing and operational excellence.

Role Overview

We are looking for a proactive and customer-oriented Customer Relationship Manager (CRM) to manage client communication, order coordination, and relationship management for our B2B business operations. The role requires strong communication skills, operational coordination, and the ability to ensure smooth order processing and customer support in a fast-paced manufacturing environment.

The ideal candidate will be responsible for handling client inquiries, managing orders, coordinating dispatch timelines, and maintaining strong relationships with distributors, retailers, and business partners.

Key Responsibilities

Customer Relationship Management

• Build and maintain strong relationships with existing and prospective B2B clients
• Act as the primary point of contact for customer inquiries, support, and issue resolution
• Ensure high levels of customer satisfaction through timely communication and follow-ups

Order Management & Coordination

• Handle end-to-end order processing, coordination, and tracking
• Coordinate with production, warehouse, and dispatch teams to ensure timely order fulfillment and delivery
• Monitor order status and proactively communicate updates to customers

Sales Support & Business Development

• Support sales activities through upselling and cross-selling opportunities
• Coordinate with the sales team to ensure smooth customer onboarding and retention
• Assist in maintaining long-term client relationships and repeat business opportunities

Customer Support & Issue Resolution

• Handle customer complaints, feedback, and escalations in a professional manner
• Coordinate internally to resolve operational or dispatch-related concerns efficiently
• Maintain accurate records of customer interactions and service requests

CRM & Reporting

• Maintain customer databases, order records, and communication logs
• Prepare reports related to orders, dispatches, customer feedback, and service performance
• Utilize CRM software and MS Office tools for tracking and reporting purposes

Candidate Profile

• Bachelor’s degree in Business Administration, Commerce, Marketing, or related field
• 2–5 years of experience in Customer Relationship Management, Customer Service, Sales Coordination, or B2B Operations
• Experience in order management and customer handling within a manufacturing or distribution setup preferred
• Strong communication, interpersonal, and coordination skills
• Proficiency in MS Office and CRM software
• Strong proficiency in MS Excel
• Ability to multitask and work in a fast-paced operational environment

Employment Details

• Employment Type: Full-time
• Work Location: Ashok Vihar, New Delhi
• Working Days: Monday to Saturday
• Shift Timing: 9:30 AM to 6:30 PM
• Compensation: As per industry standards and candidate experience

Why Join Us

• Opportunity to work with growing beauty and cosmetics brands
• Exposure to B2B operations and customer relationship management
• Dynamic and growth-oriented work environment
• Opportunity to contribute to scaling business operations and client servicing processes

Application Process

Interested candidates may apply through Indeed or share their updated resume at hr.vindrani@gmail.com

Work Location: In person