Head - Customer Success
Sekyo Innovations Private LimitedFixed
₹40,000 - ₹50,000
Average Incentives*
₹10,000
Earning Potential
₹60,000
Fixed
₹40,000 - ₹50,000
Average Incentives
₹10,000
Earning Potential
₹60,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 3 years
Good (Intermediate / Advanced) EnglishJob highlights
Walk-in interview
Date: 21 Aug 2026 - 31 Aug 2026 | Time: 10.00 am - 04.00 pm...
18 applicants
Benefits include: PF, ESI (ESIC)
Job Description
Job Title: Head of Customer Success
Experience: 5–7 Years
Location: Paschim Vihar, Delhi
Employment Type: Full-Time
Job Responsibilities
- Lead and manage our 4 divisions – outbound sales, Customer Support, Subscription, survey & feedback to ensure excellent customer experience.
- Setup and oversee CRM operations, WhatsApp API, Ticketing System, IVR, and Email Support flow.
- Monitor customer queries, escalations, and ensure timely resolution.
- Develop strategies to improve Customer Satisfaction (CSAT) and Customer Retention.
- Manage customer feedback and survey processes to drive service improvements.
- Coordinate with internal teams to ensure smooth support operations.
- Track support KPIs and prepare performance reports.
Required Skills
- Strong knowledge of CRM systems.
- Hands-on experience with WhatsApp API.
- Experience with Ticketing Systems
- Good understanding of IVR and Email Flow Management.
- Strong focus on Customer Retention and Customer Satisfaction.
- Experience in Feedback & Survey Management.
- Excellent verbal and written communication skills.
- Strong leadership, problem-solving, and team management abilities.
Experience Required: 5–7 years in Customer Support/Customer Service Operations, with prior team handling experience preferred.
Job role
Job requirements
Walk-in interview details
Apply for the job and call HR to confirm your interview
About company
Similar jobs you can apply for
MarketingSales & Marketing Executive
Eknaam Printers And PackersWork from OfficeFull TimeMin. 1 yearGood (Intermediate / Advanced) English
International Sales Executive
HTSB Buildcon Technology OpcFull TimeMin. 1 yearGood (Intermediate / Advanced) English
Sales Executive
Grow Stellar Sales and Distribution Private LimitedWork from OfficeFull TimeMin. 6 monthsBasic English
Real Estate Sales Executive
Morvi Infrabuild Private LimitedWork from OfficeFull TimeAny experienceBasic EnglishCorporate Tie Up Executive
Arrucus Media Private LimitedWork from OfficeFull TimeMin. 1 yearGood (Intermediate / Advanced) English
Telesales Executive
SRC EnterprisesWork from OfficeFull TimeMin. 6 monthsNo English RequiredYou can expect a minimum salary of 40,000 INR and can go up to 60,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have studied 12th Pass and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is 5 Sept 2026. For more details, download apna app and find Full Time jobs in Delhi-NCR . Through apna, you can find jobs in 64 cities across India. Join NOW!