Sr. Territory Manager-Customer Care
Mahindra And Mahindra Limited
Work from Office
Full Time
Min. 5 yearsJob Description
Sr. Territory Manager-Customer Care
Responsibilities & Key Deliverables
Service Operations Management:
Oversee and coordinate all genset service activities in the North East region.
Ensure timely and efficient servicing of genset equipment.
Develop and implement maintenance schedules and service protocols.
Team Leadership
:Lead and mentor a team of service engineers and customer service representatives.
Provide training and support to team members to enhance technical and customer service skills.
Conduct regular performance reviews and set development goals for the team.
Customer Care:Serve as the primary point of contact for customer inquiries, complaints, and service requests
.Maintain strong relationships with key customers and ensure their service needs are met.
Implement customer feedback mechanisms to improve service quality and customer satisfaction.
Dealership Collaboration: Work closely with dealerships to coordinate and monitor service activities.
Ensure dealerships adhere to company standards and guidelines for genset servicing.
Support dealerships in resolving service-related issues and improving service delivery.
Business Development :Identify new business opportunities and potential areas for service growth within the region.
Collaborate with the sales team to support customer acquisition and retention efforts.
Quality Control:
Monitor service quality and ensure compliance with company standards and industry regulations
.Conduct regular audits and inspections to ensure high levels of service delivery.
Reporting and Documentation:
Maintain accurate records of service activities, customer interactions, and inventory management.
Prepare and submit regular reports on service performance, customer satisfaction, and team productivity.
Experience
5 to 10 years
Industry Preferred
Genset Industry
Qualifications
Bachelor's degree in Electrical/Mechanical Engineering, Business Administration, or a related field
General Requirements
Communication, Travelling
Our commitment to Diversity, Equity, and Inclusion
We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.
We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.
Together, we rise by embracing differences and building a future that reflects the communities we serve.
Experience Level
Senior LevelJob role
Job requirements
About company
Similar jobs you can apply for
MarketingSales & Marketing Executive
Choco Roost
Field JobFull TimeMin. 2 years
Basic EnglishField Executive
Parnamji CreationField JobFull TimeAny experienceNo English RequiredSales & Marketing Executive
Dhannipay Digital Marketing (Opc) Private LimitedField Job
Part TimeFull TimeAny experienceBasic EnglishSales & Marketing Executive
Ketrasel Solutions Private LimitedWork from OfficeFull TimeAny experienceBasic English
Field Sales Executive
Paytm Services Private LimitedField JobFull TimeAny experienceNo English Required
Sales Engineer
Indus TechnologiesField JobFull TimeMin. 5 yearsBasic EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 5 to 10 years are eligible to apply for this job. You can apply for more jobs in New Delhi to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in New Delhi at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in New Delhi . Through apna, you can find jobs in 64 cities across India. Join NOW!