IT Support Executive

Job Description:

We are looking for an IT Support Executive to manage day-to-day IT support operations and ensure smooth functioning of hardware, software, and internal IT systems. The role involves handling employee support requests, managing IT assets, resolving technical issues, and maintaining ticketing workflows.

Key Responsibilities:

• Manage and resolve IT support tickets through Jira or other ticketing tools within defined SLAs
• Provide L1/L2 technical support for hardware, software, network, email, and access-related issues
• Handle IT asset management, including inventory tracking, allocation, maintenance, and audits of laptops, peripherals, and software licenses
• Support onboarding/offboarding activities including system access, device setup, and account provisioning
• Troubleshoot desktop, laptop, printer, and basic network issues
• Coordinate with vendors for repairs, procurement, and AMC support
• Maintain IT documentation, asset records, and knowledge base articles
• Ensure compliance with IT security policies and support user access management
• Escalate critical issues and coordinate with internal stakeholders for timely resolution

Requirements:

• 1–3 years of experience in IT Support / Helpdesk / System Support
• Hands-on experience with Jira ticket management
• Strong understanding of IT asset management processes
• Knowledge of Windows/Mac troubleshooting, networking basics, and user access management
• Good problem-solving and communication skills
• Experience with Google Workspace/Microsoft 365 is a plus