Telecalling Executive

A Telecaller job primarily involves engaging with customers or potential clients via phone calls to promote products or services, gather information, or provide support. They are often the first point of contact for a company, building rapport and resolving issues. Telecallers handle both inbound and outbound calls, requiring strong communication, persuasion, and customer service skills. 

Key Responsibilities:

• Engaging with customers: Building rapport, understanding their needs, and offering solutions. 
• Handling inbound and outbound calls: Responding to customer queries, providing information, and promoting products or services. 
• Generating leads: Identifying and qualifying potential customers. 
• Meeting sales targets: Achieving individual and team goals for sales, lead generation, or customer interactions. 
• Data management: Accurately recording call details in CRM systems, including customer feedback and follow-up requirements. 
• Following communication scripts: Adhering to specific guidelines for maintaining professionalism and consistency. 
• Resolving customer complaints: Addressing issues quickly and professionally to ensure customer satisfaction. 
• Maintaining call records: Documenting interactions accurately in CRM systems. 
• Providing product details: Educating customers about specifications, features, pricing, and benefits.